Question about HP DeskJet F380 All-In-One Printer

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HP Deskjet F380

I have been happily using an HP Deskjet F380 on a Mac running OSX for around a year.

All of a sudden I can only scan and not print. Everything is connected, powered up and the print jobs even show in my print queue as 'finished' but not even a murmour out of my wretched printer.

I have considered removing all the software from my iMac G5 and starting again but can't locate the disk to re-install. Perhaps I don't even need to do this anyway?

If anyone knows how I can rectify this problem I would be very grateful.

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  • batman74 Jul 16, 2008

    Many thanks for this very detailed advice. As it happens I ended up uninstalling it and downloading driver. Now works a treat. But I will bookmark your very comprehensive advice for future reference. Thanks again. Much appreciated!

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Solution:-
Step one: - Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu.
Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: - Check the product cable
Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds.
Reconnect the USB cable to the product and computer.
After the product is connected to the computer, the product should start printing the jobs in the print queue.
If the issue continues, proceed to the next step.
Step three: - Determine whether the product is paused or offline
Click Start and click Printers and Faxes. The Printers and Faxes window appears.
In the Printers and Faxes window, right-click the product icon and click Open . The Printers folder opens.
On the menu bar, click Printer.
Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it.
If the menu includes Use Printer Online , click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: - Stop the print queue
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs.
Step five: - Delete the print jobs
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue.
Click Start Jobs.
Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs.
Try the print job again.
If the issue continues, proceed to the next step.
Step six: - Remove and re-add the product to the printer list
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Select the appropriate product.
Click the red X to delete the product from the computer.
Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer.
After the computer is restarted, double-click Macintosh HD .
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Reconnect the USB or Ethernet cable to the product.
If the product is not automatically added, click Add.
Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.

Posted on Jul 15, 2008

  • Inderpal Singh
    Inderpal Singh Jul 17, 2008

    Try this :-
    Resetting the All-in-One


    • Press the On () button to turn off the unit.
    • Disconnect the power cord from the back of the unit.
    • Connect the power cord to the back of the unit.
    • Press the On () button to turn on the unit.

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