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The printer is indicating that the finisher tray is full and to remove all paper. But there is no paper on the finisher tray.This is causing the printer not to print.

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I wish you told the model number. But when that happens, what has happened is this.
In the finisher tray there would be a flag type actuator that sticks out into the paper path after the paper enters the tray. It has fallen off or has become stuck deactuating the sensor, ( turning it off).
Although there is no paper in the finisher tray, with that sensor flag out of position and the sensor off,it thinks there is paper there.

Posted on Jul 12, 2008

  • Anonymous Jul 09, 2015

    I am getting the same error message on a BizHub C224e yet there is no paper in there. I didn't see any flag type actuators. Any advice on this model would be great!

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