Question about Canon imageRUNNER C3220 Color Copier

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Error code 000019-0000

I have code E-000019-0000 and the machine will not funtion

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  • jeff1625 Jul 13, 2008

    It is a Canon imagerunner3300i where would the toner bottle be located--thanks for the response

  • jeff heightchew
    jeff heightchew May 11, 2010

    Hello Jeff,

    I am a Jeff as well. Your waste toner bottle is full, that's what this code means. If you open the front panel/cover and look inside you will see a container toward the lower left corner. It is used to collect waste toner as not all of the copy image transfers to the paper when a copy or print is made. The residual image is cleaned off so that the next image is clean and clear. The residual/waste toner is cleaned off and deposited into the waste toner bottle. This white,semi clear bottle fills up and when it reaches the "neck" of the container it gives a prompt in the display saying "WASTE TONER ALMOST FULL" or words to that affect. The copier determines a "waste toner bottle full" condition by monitoring an infrared beam of light that is projected thru and across the neck of the waste toner bottle. When the light is broken (the ***** of waste toner reaches such a high level) you wiil g...................hold it! I was using the criteria that FIXYA had established in regard to your question. FIXYA has posted that you are inquiring about an IR 3220 copier, a color device that as I went to double check the E 19 error code I found that this code does not exist. E 19 is a standard for most Canon devices as a waste toner full error. E000019-0000 does not exist in the service manual in regards to the IR 3220. I throw my hands up at this point. E19 means waste toner bottle full and since I have no idea of what model Canon device you have I cant help you as each device has different locations for the container and different ways to reset the code. wow........



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Hi Jeff the Error code for tha model is for the waste toner bottle. The waste toner bottle is located on the left side of the copier toward the rear of the copier. It is to the left of the fixing unit door / where you pull a jam from the fixing unit. It is held in by one screw. Remove the cover and you will see the waste toner bottle. Remove it and you may think it is not that full. The problem is that the neck of the bottle gets waste toner on it and it blocks the sensor. I would empty out the bottle in to a garbage bag and tie the bag up, as to not make a mess. Then make sure the neck of the bottle is spotless of toner then reinstall and turn the copier Off then back On and remove the paper jams and you are done.

Posted on Jul 14, 2008


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