Question about HP Photosmart C6180 All-In-One InkJet Printer

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Printer Offline I have Vista on my computer. I have an HP C6180 and it says it is offline. No checkmarks are by the use printer offline. Nothing is printing from my printer. What should I do?

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  • pic01 Aug 02, 2008

    Unfortunately, I tried your solution but it did not work. My c6180 printer is already set as the default, so the option does not appear when I right-click. The only solution that works for me, and it's not acceptable at all, is to uninstall the printer and reinstall. It takes 2 minutes and works, but it is a complete nuisance.

    I still can't find the right solution and need help!

  • hoplo Nov 18, 2008

    I have a HP C6180 connected via Ethernet to my network and have multiple Vista machines using it. The printer will frequently show as Offline in Vista despite the printer being turned on and visible on my network. I can still scan and connect to the printer’s admin web site. Vista gives the option to set the printer offline (despite already being reported as offline) and once done will show as 'Offline - Offline' it can then be put on-line again but this does not actually bring it online!

    Only (unacceptable) solutions have been to either restart the printer or reinstall the driver. (I'm running with drivers only and none of the additional bloat that comes with the printer - Driver version

    Any one have any ideas?

  • Anonymous Jan 14, 2009

    This solution does not work.



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Here are the steps to do:

- click start icon
- goto control panel
- under control panel click printers folder
- then under printers folder there is an icon for photosmart c6100 printer - right click that icon then set as a default printer
- then right click the icon again and select use printer online
- after that you can see you printer has a checkmark and the status is ready.

Posted on Jul 15, 2008


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IF you have more than one printer set up on your system take all the others off except this one if you are able to without disrupting your home printing flow for others.

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Solution A:

Download and install this Critical Update for your printer directly from HP.

Solution B:

There have been cases where if the PC is turned off or goes into hibernate this can occur. To work around this issue the "HP CUE DeviceDescovery Service" must be disabled:

1) Click on the "Start Menu" icon on the bottom left corner of the screen, type "services.msc" in the "Start Search" edit box, and hit enter. This will trigger Vista to pop-up a "User Account Control" dialog to prompt for permission to continue. Click "Continue" to allow Vista to open the Services management console application.

2) The Services management console application is made up of 2 panels. The right panel contains a list of all services available on the system. Scroll thru this list and look for a service called "HP CUE DeviceDiscovery Service".

3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties" to open the "HP CUE DeviceDiscovery Service Properties" dialog.

4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the "General" tab. If the "Service status" shows that the service has started, click on the "Stop" button to force the service to stop.

5) Change the "Start type" to "Disabled" and click on the "OK" button on the bottom of the dialog to apply the changes.

Solution C:

1. Set the printer to a static IP address
2. Logon to the machine as the administrator or with admin rights.
3. Remove/Reinstall the printer using the IP address

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Good Day,

One thing you can try instead of deleting the doucment writer is to change the default printer. You can do this by right-clicking on the HP printer icon and selecting "set as default" from the drop down box. Also try turning the printer off and back on aswell as restaring the computer if you have'nt already. Did that printer ever work from that computer? How is it wired, by "switcher" do you mean a shared printer through you network(was printer sharing configured properly), or an A-B printer switch. Please clarify

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