My tivo is acting up. Not sure if the two are connected, but ever since cable started going digital several of the channels that I used to get on Tivo are no longer available. Some of the channels are TLC, VH1 and A&E. Cable says it's a tivo issue and tivo has no solution. Any suggestions?? Thanks.
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You need to have a cable card from Charter inserted into the TiVo, and it'll have to be "paired" with the equipment at the cable company's head end, and on top of that, if they do what's called Switched Digital Video, where some channels have to be specifically asked for every so often to get put on the cable at "some carrier frequency", you need what's called a tuning adapter which is a separate box that connects to the TiVo via a USB cable, and which also connects to the cable company cable (best way is with cable splitter so that one leg "dead ends" at tuning adapter).
First you need to take the tuning adapter out of the system entirely and make sure the cable card is working. Then you can add it back into the mix.
And you may need to harass Charter's customer service department a lot to get this stuff to actually work.
A good place to ask further questions about this is the TiVo Community Forum (which is not an official TiVo, Inc. site), which is where lots and lots of knowledgeable TiVo users hang out and help each other.
You may have to set the channel 3/4 switch on the lower right rear of your TiVo to match the output setting of your Apex converter. If your Apex converter is equipped for L/R audio and video output you will get better results using a three-conductor cable to connect to your TiVo.
Your TiVo is only recording basic cable (i.e., channels it can receive without a cable box). You will need a digital cable box from your cable company to record channels above 99. If your TiVo is a Series 2 you will not be able to actually record in HD either. You should be able to record the HD channels from the cable box, but they will not be HD quality. (This is my current setup and while the picture quality is much better than basic cable, it pales compared to bypassing the TiVo and watching HD directly off the cable box to the TV.)
Since the Series2 doesn't do HD, you don't need any fancy connections, and it's pretty simple to hook up.
1) Disconnect the cable that's connecting your cable box to your TV, from the TV end. 2) Connect the end that *was* connected to your TV, to the "input" on the Tivo. 3) Get another piece of the same cable (coaxial cable), and connect the output of the Tivo to the input on your TV.
You may just need to go to Best Buy and get a piece of coaxial cable to connect the Tivo to the TV.
I re-did the guided setup in the Tivo under Messages & Settings/Restart-Reset System/Restart menu section in Tivo. Once I did that, it cleared this issue, even though I didn't have to change any of my settings thru this guided setup. I tried a reset alone first, but that did not fix it. Only this fixed it. We had lost both power and cable during a recent tree fall in a storm, and when both were restored, this problem started. I have a cable coax directly in the back of the TV (no cable box/IR etc) and the system is on a home wireless network. I actually have 2 identical Tivo's in the house set up the same way but only one had this problem. The other worked no different after the outage.
Set up your infrared blasters connected from your IR port on the Tivo and by placing the two lead lights in front of your cable box so it (the cable box) can read the signal. Then go to Channel settings accessed through Tivo Central and follow the questions. It will ask you to change channels until the remote is working correctly. This all worked on a different "input" on my Mitsubishi TV (it has multiple inputs. I have the cable input on a different "input" to make it work.
Hope this helps. Call TIVO tech assistance because they are the ones who talked me through this.