Question about Sony KDF-E42A10 42 in. LCD Television

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Sony Wega Projection TV - Thin Diagonal Colored Lines Over Picture

We have a 42" Sony Grand Wega TV - KDF-E42A10, manufacture date November 2005 - we have what we now know is a widespread issue with this line - of when you turn the tv on the standby flashes for a few minutes but the picture never comes on - just a dark blue screen. I found out from the Sony website it just needs a software update and they have a tech coming out next week free of charge to upload the new software. Their website suggested unplugging the TV for 30 seconds so it will reset itself and that should give us a little more viewing time until the tech comes out. Well, we did this and now the screen comes on but it is COVERED left to right with thin colored lines (I'm guessing EVERY color in it's spectrum). I went back to the sony website but cannot find ANYTHING related to this new issue. Please help! I was so excited and proud of myself for figuring out what was wrong with it (I had to take matters into my own hands since my husband kept putting it off *^o^*) only to discover this new issue. Any guidance would be GREATLY appreciated. Thanks so much!!

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  • moonbaby78 Jul 12, 2008

    I'm an IDIOT they're VERTICAL LINES not diagonal! DUH! too much googling for me today :-)

  • moonbaby78 Jul 17, 2008

    So the tech guy came out to do the "free" update compliments of Sony - the update never completed - what was supposed to take 15minutes he let run for 45 minutes before giving up and taking his stuff and leaving - now the tv won't even TRY to come on - it doesn't power up at all (okay so now WORSE problems than before) now the standby light just blinks red-green-red-green-red green-red-green ... no cycle like the self diagnostics. NOW I get to pay a Sony tech to come diagnose what they were supposed to fix for free and is now a worse problem... AWESOMENESS!!! If any one has any tips, or has had the same experience please offer up advise... thank you!!!

    Signed

    FRUSTRATED SONY-HATER IN TEXAS

  • Anonymous Jul 18, 2008

    I just turned mine TV on tonight, took a long time to turn on and the the whole screen was covered in the vertical colored lines. Just scheduled service - not until Tuesday though. Did the software update ever work?



  • moonbaby78 Jul 25, 2008

    **UPDATE** 7/25/08

    Sony guy came out today and determined that the update never completed, and never should have been ATTEMPTED TO BEGIN WITH because the B Block Assembly is defective. The vertical lines we were seeing were symptomatic to this B Block Assembly. Cost to repair Part & Labor = $869.65. If the intent of Sony is to get sales up by building crappy products, and refusing to take responsibility for defective parts (I've been on MANY forums and have found that this is an EXTREMELY common problem) then they have suceeded! We will be replacing not repairing, only DEFINATELY will not be buying another Sony anything. The last few Sony products we have had have been ****. They USED to be a solid, reliable electronics brand. Here's a picture of the colored lines we were experiencing:

  • moonbaby78 Jul 25, 2008

    **UPDATE** 7/25/08
    Sony guy came out today and determined that the update never completed, and never should have been ATTEMPTED TO BEGIN WITH because the B Block Assembly (Sony part # A-1167-541-A) is defective. The vertical lines we were seeing were symptomatic to this B Block Assembly. Cost to repair Part & Labor = $869.65. If the intent of Sony is to get sales up by building crappy products, and refusing to take responsibility for defective parts (I've been on MANY forums and have found that this is an EXTREMELY common problem) then they have suceeded! We will be replacing not repairing, only DEFINATELY will not be buying another Sony anything. The last few Sony products we have had have been ****. They USED to be a solid, reliable electronics brand. Here's a picture of the colored lines we were experiencing:

  • duhgink Oct 04, 2008

    I have the same problem and am currently talking to Sony customer "Support", when I informed them that my research indicated that this was a somewhat common problem they tell me that there is no such known problem. Great.



  • sony is sour Oct 05, 2008

    I have the same problem with the Sony 50" Grand Wega (KDF-E50A10).
    The problem started 4 months after the warranty expired- I was able to sometimes get it to operate normal by pulling the plug and plugging it back in, but that only worked for a month or two. The tv has sat idle for the last year. I turn it on every once in a while, hoping to find a pot of gold under all those rainbow lines.
    SONY Support was no help, claims they never heard of the problem. When I first researched the problem I was told it might cost over $1000. to repair (I guess that's where the "Grand" comes from in the tv's name). My house is full of Sony Products and I never had any problems with them, I'm hoping that SONY eventually steps up and admits there is a problem and offers a repair. If no solution by December 2008, I bought my last SONY Product, and man will I campaign against them with every method I know.


  • CHESTER10 Oct 09, 2008

    I have the same problem with my KDF-E42A10 and set up a appointment on-line with Sony waited 5 hours nobody showed up. I called their tech support and waiting for them to call me back. TV is less than two years old.

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  • 33 Answers

Sound like optical block problem

Posted on Aug 14, 2010

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