Question about Hampton Bay 24002 Ceiling Fan

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Hampton bay altura 68

Fan is running three speeds in reverse and none forward. When the reverse button on the remote is depressed and the fan is not moving nothing happens. When the reverse button is depressed while the fan is running (in reverse) the motor stops and starts several times but never reverses direction. I have checked the wiring connections several times and all were made in accordance with the directions. I connected the fan without the remote and it still ran in reverse.


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  • rpdhunt Jul 12, 2008

    There is no reverse switch.

  • Anonymous Aug 02, 2008

    I have the same problem! It is driving me crazy. background:

    1) I have a switch on the wall that controls power

    2) there are black, red, white, and ground wires

    3) if i hook up the red wire to the black on the unit nothing happens

    4) i have black to black, white to white, and ground all hooked up

    I have no idea what is wrong!

  • pookieewm Aug 22, 2008

    i've tried to reverse my incoming currents to reverse direction of the fan, but nothing changes at all. ive even reversed the wiring configuration on the other side of the recieving sending unit inside the fan, nothing. Has anyone received help from the manufacturer on this issue?

  • 3dmechanical Sep 22, 2008

    I just purchased/ installed the same hampton bay 68'' altura fan.

    unit runs 3 speeds in reverse and none forward. also motor seems very loud.. i'm a mechanical contractor so i know the wiring is correct . I tried to change direction on high speed with remote but it still doesn't work.

    I have think its the relay switch or the motor.. or just a piece of junk for $200.00 .. anybody have any ideas?


  • schlachter Nov 27, 2008

    I have the same problem and tried everything. Being an electrician, I know its wired correctly. I have 2 fans next to each other in the great room. With the remotes installed the speed was not nearly the same, and without the remotes, the speed is fine, but there is no button to change direction. It wouldn't be a big deal if the direction was forward. I think the fans are just junk. Someone please prove me wrong!

  • Andy Maus Dec 01, 2008

    My problem is not quite the same but close. Also installed an Altura fan in my family room. The room was pre-wired during construction for a ceiling fan. There is double light switch configuration, one to control the fan the other a light kit, so I have 4 wires coming out of the ceiling: red, black, white and a bare wire (ground). Before I did anything, I verified that both the red and black are hot and they are and I verified that I have proper continuity between the black and white and red and white wires and that the ground is properly connected. All checked out. My family room has a slanted ceiling. I don't know the exact angle but it may be greater than the 30 degree maximum specified in the documentation that came with the remote transmiitter. Nevertheless, I positioned the transmitter inside the hanger bracket so that it sits at an angle of much less than 30 degrees. I completed the installation, turned the power back on at the breaker box, made sure the light switches were on at wall and tried to turn on the fan - nothing. Then I noticed that I can hear a hum coming from the fan when I select Med or High speed and I can hear a clicking sound when I select Reverse or Fan Off. I have tried wiring the black (source) to black (remote transmitter in) and red (source) to black (remote transmitter in) and I get the same thing either way. I hope someone has some insight into this. This is a such a beautiful fan, I'd hate to have to return it. Thanks.

  • lrobot1 Jan 02, 2009

    have the same problem. tried all solutions on line and the same thing happens...NOTHING. I to am happy with this fan but it seems that it needs to go back to home depot

  • Anonymous Jan 27, 2009

    Can this fan work with out the remote? Never planed on using it when bought from Home Depot. Planning on taking it down and boxing it back up for return in the next day or so unless you have a solution...????; Aloha.......HARVEY

  • lipintm May 15, 2009

    DO NOT buy this Altura fan. My brother who has wired everything in this house had no luck with this fan. I LOVE the fan but it's a piece of junk and isn't worth the time and effort to try to troubleshoot the problem. It's back in the box and on it's way back to Home Depot. Get a Hunter fan, they are much better and more reliable. Home Depot should reimburse us for the time we spent trying to fix this. This beautiful fan doesn't deserve the guts and instructions someone gave it!

  • Anonymous Mar 22, 2014

    How to reverse direction of the fan with remote


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Read this on another thread - apparently the solution came from HB's tech support.
Turn the fan speed to HI and then select Reverse.  You should hear a "click" and see the fan reverse direction.  It seems that the reversing relay only works when the fan speed is set to HI.
Good Luck!!
Two Metre Man

Posted on Aug 15, 2008

  • TwoMetreMan Aug 15, 2008

    Oh, I forgot to add that was selecting "Reverse" on the remote unit.


  • Jim Schuetz Jan 13, 2013

    This fix worked well. I'm not sure I would have thought of it. Good job!


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CALLED tech support and found this out about the 68" Altura Hampton Bay Celing Fan.

YOU MUST connect the 9 pin plug that exits the bottom of the fan to the modules that are tucked inside the BOTTOM COVER of the fan. IF you DO NOT DO THIS, the FAN will not TURN ON and DRIVE YOU CRAZY because you will swear you hooked up everything correctly.

THIS IS NOT DOCUMENTED in the instructions so don't feel so bad.

Posted on Jul 20, 2009

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Wiring the Altura without a remote:
I am not a tech-rep so use at your own risk. No fireballs to date and no damaged unit.
I bought this fan and decided not to use the remote. It is just another thing that can get lost or go wrong....
I wired the fan to a 4 speed fan control switch on the wall (Off, Max, Hi, Med, Low). Once I had the fan working I tossed the remote control and receiver. It is not too difficult to figure out the connections in the fan-head. (If you are baffled by this minor wiring puzzle and just like to "wire by the colors" then get a handy neighbor involved.)
The fan does not like to start in Max speed and you can hear a buzz so I switch it to Hi whenever starting and the unit seems more comfortable. I think that if you allow it to start in Max you are subjecting the fan to a minor overcurrent condition while it comes up to a reasonable speed (so that a back-emf is generated and the current is limited (for you Electrical Engineers).) After the fan is running, speed can be shifted and the fan operates fine. To reverse directions, I shut it off and wait until it coasts to a slow speed (not a complete stop) Then I shift the fan back to Hi-speed, the fan reverses direction and speed control is established in the opposite direction. The fan is fairly quiet in the 3 lowest speeds, but you can hear a humm at Max speed. It rotates slower then my other ceiling fans, but moves more air due to its size.

Posted on May 13, 2009

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I had/have the same issue. I have a switch on the wall to disable power to the fan. I turned the fan on HIGH then hit the reverse button, shut the power off at the switch, turned it back on with the revers button pressed and it finally reversed directions! I have tried several combinations and this is ht eonly one that works (for now)?

Posted on Oct 17, 2009

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Hi, I just installed 4 of these fans an absolutely love them. My house came pre-wired and I wanted a wall control for them. I have found that the Tommy Bahama wall control TBSW02 works perfectly with the receiver that comes with the Fan (you just need that wall control unit, not a Tommy Bahama receiver). There are several rebranded versions of this wall controller but I think they are just Emersons with different logos on the face plate.

My only problems with the fan are the excessive humming (on all 4 even just using the stock remote and a regular wall switch) and the lights don't dim, just turn on and off (even with the fan hardwired using the stock remote that came with it). If someone has any fix suggestions for those I would appreciate it.

Posted on Oct 12, 2009

  • Brandon Trujillo
    Brandon Trujillo Jan 05, 2017

    Does the reverse function on this wall unit control the reverse in the Altura fan?

  • Brandon Trujillo
    Brandon Trujillo Jan 05, 2017

    Does the reverse function on this wall unit control the reverse in the Altura fan?


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Can this fan work without the remote? I have a seperate fan control and light switch going to the fan box. Sorry for the hi-jack.

Posted on Nov 19, 2008

Thanks Two Meter Man, your solution worked perfectly!
Turning the fan on Hi and then pressing reverse seems wrong, but it actually switched then stopped the power to the fan enabling it to stop. I then was able to select a speed to operate the fan in the opposited direction. Thanks for the help.
YOUR THE (Two Meter) MAN!!

Posted on Sep 01, 2008

  • robbia Feb 27, 2011

    Solution 3 worked for me (finally). Thanks dtg313


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There a little switch on the fan thats the switch to make it go the other way

Posted on Jul 12, 2008

  • Jamie Buchanan
    Jamie Buchanan Nov 26, 2013

    There is not a switch on this fan.


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