When the system first turns on, tap F12- and select restore hard drive- that loads the factory image for the system. If that does not work, the issue is likely a hardware problem (usually memory!) If the system is in warranty, contact Dell technical support if the restoral image does not work.
I’m happy to help further over the phone at https://www.6ya.com/expert/susan_42b401e0b1603d8a
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