Question about Kyocera Office Equipment & Supplies

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Cannot communicate with our KM4850-W via the web interface. I can ping the device, I can print to it via IP, but I cannot access it via a web browser.

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  • tturner33 Jul 17, 2008

    Worldvet,



    Thanks for the response. The issue was not with the client web browser. The issue was hte hard drive in the 4850 that contains the web interface. The software cannot be reloaded, the hard drive must be replaced. We found a supplier for the had drive and the local dealer will install it. Thanks for your help.

  • Anonymous Mar 25, 2014

    DocuPrint C525 A-AP
    can't remember password for web interface via centreware

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  • Master
  • 859 Answers

Hello,

Can you provide me with some more information we need to know to fully understand and fix your problem.

What Operating System are you on, what browser and what version are you using to connect to the web interface?

Does your IP enabled network printer connect into the system via a router or a switch.

What is the address you receive when you ping the printer? I know that may seem superfluous, but it will tell me what type of Network you are on.

And, just to verify the product you selected using our category selector you are attempting to connect with a Kyocera KM-4850-W, is this correct?

Thanks for your patience with what has to seem like ridiculous questions, but accuracy in understanding what and which printer we are talking about is more than just helpful, it will prevent misunderstandings and get you a complete answer sooner.

Thanks,
Worldvet

Posted on Jul 11, 2008

  • Glenn Rogers
    Glenn Rogers Jul 17, 2008

    Thank you for your reply. Naturally, I would have like to earn your support for a Fixed on this problem.

    I'm glad to hear that you have found the problem and have a repair path in place to get you up and running again.

    I'll use your reply to keep in mind should this occur again in the future here on our board.

    Again, thanks for rating, so many people don't and I'm sorry I couldn't have earned your regard for a fixed in this problem.

    Good Luck and please don't hesitate to use our service again in the future and we can help you more quickly with an effect response at that time.

    Regards,
    Worldvet


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