Question about Kyocera Office Equipment & Supplies
Can you provide me with some more information we need to know to fully understand and fix your problem.
What Operating System are you on, what browser and what version are you using to connect to the web interface?
Does your IP enabled network printer connect into the system via a router or a switch.
What is the address you receive when you ping the printer? I know that may seem superfluous, but it will tell me what type of Network you are on.
And, just to verify the product you selected using our category selector you are attempting to connect with a Kyocera KM-4850-W, is this correct?
Thanks for your patience with what has to seem like ridiculous questions, but accuracy in understanding what and which printer we are talking about is more than just helpful, it will prevent misunderstandings and get you a complete answer sooner.
Posted on Jul 11, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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BGP510-->PC....make sure computer getting correct default gateway as u said. if so, go to command-prompt and do ping for default gateway & see whether it is pinging successfully.
if it is pinging, then go to browser settings and clear the cache, history, temp files, etc., and Try again.
- If it is not pinging successfully, then it might be DHCP issue on the device ( BGP510 ).
- you may also try to assign Static IP on the computer to access the web-interface.
Hope it will fix your problem !!
Oct 01, 2007 | 8x8 Packet8
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