Try running the film through the printer with no image before imaging with graphic. The film will be "pre shrunk" so that when the image is actually printed on the film, the shrinkage will be minimized. This should work unless it is a roller slippage issue.
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I haven't checked in a while. Xante told me when I called them that they were not planning to make updates past the current version of the 4G OS X drivers, as the machine was no longer in production. They said the driver should perform adequately on current versions of OS X even though it was not initially designed for them (as they did not exist when the driver was created).
I found this to be untrue in my case. The drivers did not allow me to print consistently from 10.5.8 on an Intel Mac Pro.
My solution was to activate the print server on an Xserve running the Tiger server version of OS X, install the Xante driver there (since it was designed to run on that version of the OS), and now my newer macs can use the printer without issue.
1. Make sure there is no dye film stuck to the print roller.
This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card.
Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!)
2. Make sure the other pinch rollers are really clean.
3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket.
I hope the above helps!