NO CARTRIDGE I BOUGHT A 2500 PRINTER JULY 2, 08 AND ONLY THE COLOR CARTRIDGE WAS IN THE BOX. I HAD TO BUY A BLACK ONE FROM STAPLE'S SO I COULD USE MY PRINTER. HOW CAN I GET A REPLACEMENT

Buy them where you buy your printer.

Would suggest you return cartridges and ask for money back for defective product.

Try this:

According to the Dell website, this is how the cartridges for the Dell All-In-One Printer/Copier/Scanner Model AIO A940/A960 are supposed to look like. (see attachments)
Black cartridge P/N: 7Y743 with U-shaped "lump" on the (black) lid. (equivalent to Lexmark "82")
Color cartridge P/N: 7Y745 with square with corner cutout "lump" on the (blue) lid. (equivalent to Lexmark "83")

BUT, the black Dell cartridges have the identical corner cutout "lump" as their color cartridges. In other words, they have the lid from the color cartridge, but in black instead of blue.
Both cartridges are made by Lexmark and rebranded for Dell. But Dell made the black cartridge intentionally with a different "lump", so customers are forced to buy expensive Dell cartridges.

Stupid actually, because now the black and the color cartridges each fit in the other's slot!

Beat Dell at their own game, don't pay their rip-off prices!
When you open that Dell printer, lift the black lever that closes over the black cartridge. From the underside of that lever you will see a small "pin" sticking out, that corresponds with the corner cutout "lump" (as depicted on the color-cartridge). Cut that pin off with a sharp knife or a wire cutter.

All of a sudden, the cheaper Lexmark "82" black cartridges fit in (and any other remanufactured equivalent).
Money in your pocket!

The Epson CX9400F printer seems to require replacement of all the color ink cartridges, even if only the Black is empty.

I print almost exclusively in Black, but with my first change of Black, I was forced to change all the color. At the time I thought Epson did not provide completely filled color ink cartridges.

Just yesterday, I replaced Black and the printer complained it did not recognize the rest of color cartridges. So I replaced all the other color ink cartridges and now it works fine.

You might want to check out www.clickinks.com for cheaper, mail order alternatives which are Epson ink compatible, if you are not in a hurry.

ew

lexmark 2500 uses #2 and #3. Those are the two that work together.

Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

for photo printing no 31
Lexmark Remanufactured 18C0031 (#31) Photo Ink Cartridge
for black printing no 14
Lexmark OEM 18C2090 (#14) Black Ink Cartridge
for colour printing no 15
Lexmark OEM 18C2110 (#15) Color Ink Cartridge

You need a Lexmark 28 Black and 29 Color. You can get these easily at any Staples store or just try this link:   http://www.staples.com/office/supplies/c29_Inkjet-Laser-Printer-Cartridge-Ink-Toner-Finder-Lexmark-X5495_57173_Lexmark_Brands_27176_Business_Supplies_12328_a400_10051_true

Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.

Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.

No manufacturing process is flawless. These things happen. Return to staples for an exchange. Most managers will exchange ink even after the 14 days. If they dont, then buy new ones and recycle the nonworking ones for $3 on your rewards statement. I have seen people come back the same day after they bought a brand new HP ink cartrige beucase it does not work. Its not that they had the wrong cartridge, its just that it was a bad one.