Question about Apple iPod MA446LL/A MP3 Player

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IPod Video 5G shows lock, can't unlock

I have an iPod Video 5g that has the lock icon displayed and the hold switch has no effect on it whatsoever. I have 3 of these. I swapped the back from a working one and same problem. The problem seems to be on the logic board but I can't seem to locate the problem. I talked with Apple and they said it needed to be unlocked at the logic board. Anyone know exactly how that is accomplished?

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I hit it hard on a table on the corner adjacent to the hold switch and it fixed. Keep in mind though my Ipod already has problems but I know its the logic board. I know how to fix these things but I was just fed up so I beat it on a table. You might try that.

Posted on Sep 12, 2010

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I had this same problem and tried everything posted on the internet to get it working. Nothing was working...

I had the harddrive replaced at some point but some internet ipod drive saver guys. Got it back working fine. Then my battery wouldn't stay charged very long, so I bought a replacement and swapped it myself. Worked fine initially but shortly after got the lock icon in the top left, regardless of the HOLD switch position.

After trying everything else, I opened the case again, and moved the switch on and off using the exposed connector on the inside rather than by the external part of the switch. While doing that, I instantly saw the screen light up on the table it was laying on. I turned it over and the lock was gone! So apparently, there must have been some issue with the HOLD switch that by moving from the inside was able to fix.

Good luck!

Posted on Sep 19, 2008

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Turn on the hold swich and turn it off, then press the Play/Pause button and the center button at the same time until it resets. This may fix your problem.

Posted on Jul 30, 2008

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In the Apple Support Site, Apple notes that the "Screen Lock" function:
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reposting again..

"Screen Lock" is provided by the iPod nano, iPod (5G), and subsequently released iPod models. Earlier iPods do not offer this feature.
In the Apple Support Site, Apple notes that the "Screen Lock" function:
Allows you to set a 4-digit combination to prevent someone else from using your iPod while it is not attached to a computer . When an iPod is locked, you must enter the combination to unlock the screen. This feature is different from the Hold switch in that the Hold switch only prevents iPod from turning on accidentally -- not keeping snoops out. Screen Lock only locks users out of the user interface. It does not encrypt data on your iPod. For example, if you use Screen Lock and then connect your iPod to a computer, you'll be able to manage music on your iPod with iTunes and access all data on it in disk mode (contacts, notes, and any other files you have stored on the iPod). This support document also provides additional information on locking and unlocking the iPod. According to Apple, if you have forgotten the code, you can unlock the iPod by doing the following:
Connect your iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked. If you can't unlock iPod using either [the code or connecting it to the computer you use to manage its songs]. . . you can restore your iPod to factory settings using iPod Updater. Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to your iPod. If you want to change the primary computer that your iPod is associated with, do this: 1. Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data. 2. Connect your iPod to the computer that you want to be the primary computer. 3. Open iTunes and synchronize. Apple also notes that company "representatives cannot unlock an iPod if you forget your combination. If you can't unlock your iPod and you don't have access to the primary computer, your only option is to restore the iPod, which will erase all music and data."

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In the Apple Support Site, Apple notes that the "Screen Lock" function:
Allows you to set a 4-digit combination to prevent someone else from using your iPod while it is not attached to a computer. When an iPod is locked, you must enter the combination to unlock the screen. This feature is different from the Hold switch in that the Hold switch only prevents iPod from turning on accidentally -- not keeping snoops out. Screen Lock only locks users out of the user interface. It does not encrypt data on your iPod. For example, if you use Screen Lock and then connect your iPod to a computer, you'll be able to manage music on your iPod with iTunes and access all data on it in disk mode (contacts, notes, and any other files you have stored on the iPod). This support document also provides additional information on locking and unlocking the iPod. According to Apple, if you have forgotten the code, you can unlock the iPod by doing the following:
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