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Broken upper guide needs replacement

I have the antique white PB Kids sleigh crib. The upper plastic guide broke and Pottery Barn Kids has been less than helpful in replacing the 25 cent piece. I checked Products America and the one they offer is not identical in design to ours. Any ideas?

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  • Anonymous Sep 27, 2008

    I also have an antique white pottery barn sleigh crib with a broken upper guide. I am looking for a replacement. I have found that my crib was made by Meubles Status model #930. I can't find anything on them other than they are in Canada. I will post more if I find a replacement.



  • Schibinger Nov 11, 2008

    Pottery Barn refused to help me as well....I also have the same broken guides on the same crib. One would think at their prices they could be a little more helpful. I've been searching hard and long to get this replacement part with any success I'll be sure to post.

  • trbowen Dec 04, 2008

    I, too, have the antique white sleigh crib from Pottery Barn Kids. The upper glide plastic piece has broken. I contacted PBK's who were not willing to assist me in any way!!! I then called www.productsofamerica.com who were helpful, but unable to help with this piece. Any suggestions??

  • stephaniesis Dec 30, 2008

    I have owned the same crib for almost two years and have just converted it to the toddler bed.  I plan on using it again for our next child.  I just came across these negative posts and I am worried that I will have the same problem in the future.  Please post if you find out how to purchase the parts!  I want to go ahead and get them just in case!!  

  • jycintx Jan 15, 2009

    Yes, I have the same problem. . .the upper guide broke on my crib. I called the store, online customer service, AND their corporate office. . .no one can help me since they said my crib was more than 1 years old. Please let me know where to buy a replacement part.



    OR, if anyone is willing to send me their piece (upper guide), I will pay you for it.

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I had the same crib as #2 and the same problem.  It was from Pottery Barn Kids as well.  The web customer support was no help, but I called a store near me and they were able to order the whole part set again. It cost less than 10 dollars.  
I hope that helps.

Posted on Nov 06, 2008

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