Question about Brother MFC-9420CN All-In-One Laser Printer

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Crooked Scans When I put a document(s) through the feeder to scan, the PDF scanned result is always crooked. I don't have this problem when faxing or copying, only when scanning, so I don't think it's a problem with the feeder. Ay suggestions?

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4 Suggested Answers

  • 215 Answers

SOURCE: Document Feeder won't work

there are sensors in the feeder that detect when you set originals in it. if its scanning from flatbed with originals in feeder, then you have a bad sensor or possibly it came unseated, maybe while pulling out a jam or something. there is one black sensor on the original tray. you should see the lever sticking up to give you an idea what they look like. there are 2 or 3 more throughout feeder.

good luck,
razors

Posted on Jan 29, 2009

mohanchennai
  • 490 Answers

SOURCE: when i use the document feeder, a vertical line

You need to clean the glass. There must a dirt sticking on to the glass.
S. Mohan

Posted on Nov 05, 2009

  • 1684 Answers

SOURCE: i get vertical lines on scans and copies when

Hello,

Check out this page on our web site at:
http://www.ccl-la.com/dirty_scanner.htm This page shows you what to do to get rid of the lines on scans and copies.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Posted on Jan 12, 2010

Beelz
  • 666 Answers

SOURCE: my document feeder pulls the paper in and it gets

normally you will need to let the printer know that you have preformed any maintenance on it by clearing the error count after such an error occurs and is fixed it is normally listed under general or service options on the printer menu but you may need to look through the users manual

hope this helps
Robb

Posted on Oct 27, 2010

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1 Answer

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2 Answers

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I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
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*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

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