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Anonymous Posted on Jan 08, 2011

I just bought yesterday an HP photosmart c310 and it doesn't work keep geting a general error message 0x61011beb- what do I do?

  • Anonymous Jan 08, 2011

    didn't work but thanks for answering

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1 Answer

Anonymous

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  • HP Master 2,178 Answers
  • Posted on Jan 08, 2011
Anonymous
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Re-apply power - unplug it, check for any shipping tape inside the printer (read the installation instructions) and plug it back in.

  • Anonymous Jan 11, 2011

    Take it back to the store.

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Related Questions:

0helpful
1answer

My printer is giving me a message to refer to my printer documentation 0.61011bed and I can't print anything. Do you know what is wrong with it or how to fix it.

My reply that won't post maybe you can send on:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/How-do-I-reset-a-general-printer-error-0x61011beb-on-my-HP/td-p/2260611
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Error code 0x61011beb

Hi,

This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.

Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.

It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.

Regards,
Sean
0helpful
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What does the 0x61011beb error mean?

It also printed on your computer screen as "HP Printer Error 0x61011bed". HP printer error 61011bed occurs when there is a problem with the printer head. It also comes up when you try to align your printer's ink cartridge. HP Printer Error 0X61011BEB is a common error that occurs in most HP printers. To get rid of this error from your HP printer you need to know how to fix it. If you need any kind of information, then you can contact Visiontechnews.
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I have a HP Photosmart printer and keep geting an error message :Oxc18a0101. I've tried 2 suggested solutions already and it did not work. Help



To cure it:

Hit * and # at the same time on your printer
Enter code: 123
Hit Right Arrow
Go to System Configuration
Hit OK
OK again
and OK a third time
Unplug power from printer
Unplug power from wall
Wait 2 minutes
Replug the printer
It should boot fine and be able to print again.
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I've just got HP Photosmart Premium c310a printer and when i start it up it shows the error! (0x61011beb) hope u can help. THNX

Hi
I've just got HP Photosmart Premium c310a printer and when i start it up it shows the error! (0x61011beb) hope u can help. Thanks
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