GN 9350 Wireless Headset doesn't ring on the headset when phone rings
I have tried the solution to turning the knob on the lifter, reset the headset and unplugged everything. I still have no solution on why the headset won't ring in my ear like it use to when my office phone is ringing? Please help with another solution.
Re: GN 9350 Wireless Headset doesn't ring on the headset...
It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.
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I had the same problem with my GN9125 headset and GN1000 remote answerer (lifter arm). There is a knob at the top end of the lifter arm contraption that adjusts "Ring Sensor Sensitivity" (yeah, NOT a very intuitive phrase!) - You have to twist the knob in the direction of the arrow to "increase the sensitivity". Twist it slowly while the phone is ringing and eventually you'll start hearing the ring in the headset. You can see diagrams in the GN1000 manual, which you can find online by googling.
I had the same problem with my GN9125 headset and GN1000 remote answerer (lifter
arm). There is a knob at the top end of the lifter arm contraption that
adjusts "Ring Sensor Sensitivity" (yeah, NOT a very intuitive phrase!) -
You have to twist the knob in the direction of the arrow to "increase
the sensitivity". Twist it slowly while the phone is ringing and
eventually you'll start hearing the ring in the headset. You can see
diagrams in the GN1000 manual, which you can find online by googling.
Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.
Remote ring detection provides a low tone * triple beep in your
wireless headset when you receive an incoming call. This feature
requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:
Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.
Try adjusting the phone's ringer volume. If the phone's ringer is too
quiet, it may not trigger the ring detection built into the lifter. Try
turning up the ringer volume of your phone.
ring tone of the phone. - If your phone's ring tone provides short
beeps or plays music, the lifter's microphone may not detect it. Try
switching your ring tone to a traditional ring or long beep.
Does the phone have different rings? - For example internal calls vs
external calls vs transferred calls. Does the phone ring the same for
each type of these calls. If so try changing so all calls use the same
Attach the optional "external ring detector"
cable. This cable plugs into the lifter and provides a small, black
microphone. It is included in the plastic bag of lifter accessories.
Mount the microphone near your telephone's speaker. Click here for more
There are 2 versions of the Lifter accessory
- HL10 and HL1. The HL1 is a larger older version of the liter with a
more sensitive rind detector. Some phones will require the older
version of the lifter.
Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.
*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .
Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.