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Most MP3 players have their own CD that came with the device. That
should carry the stock firmware of your MP3. You need to connect the
device to a computer and then load the CD. Through the instruction
manual, you will have an idea on how you can re-flash the firmware.
If you're not so sure about it, you may contact the manufacturer and ask them for the latest firmware version that your device should be back to normal.
First, to reformat the player, with the unit off, enable the lock and then plug in the usb cable. The player should show up as a removable drive that you can reformat. Second, the player software is in firmware and is not affected by reformatting.
The battery for the Insignia Pilot MP3 player appears to be available from Best Buy Parts Search for $41 plus shipping. Go the Best Buy Parts search website and search from the Model number of your MP3 player (which I believe is NS-4V24). Or you can call 1-888-BestBuy to order.
Hey General Chao, Unfortunately, battery life can largely depend on how any given device is used - the louder the speakers or the brighter the LCD screen, the shorter a battery will maintain its charge. The 25-hour battery life quoted by the manufacturer may simply be an estimate based on the lowest possible settings for player volume, backlight and display settings. This means that the average user will probably encounter a significantly shorter battery life, especially when using maximum volume settings to compensate for ambient noise or other interference. If you're still concerned, remember that you can always contact the manufacturer for further assistance at their toll-free hotline: 877-467-4289. Should your MP3 player be suffering from an actual hardware failure, Insignia may be able to provide you with additional trouble-shooting support or repairs if necessary. Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
Try reset, repair, and recovery methods to make sure it is not a software issue. If those methods fail, you have a damaged lcd screen, and the player will need to be replaced. There is no repair svc for damaged lcd screens.