Question about Canon DR-2050C Path-Through Scanner

2 Answers

My Canon DR-2050C keeps jamming when I try to scan more than 1 page???

Every time I try to scan a batch it will do the first page no problem and then halfway through the 2nd it always says "paper jammed, please clear and continue...Canon DR-2050C/2080C Driver version 2.2.10412.07001 (-4426)"

Please help...

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  • Anonymous Aug 08, 2008

    I have the identical problem. There does not seem to be any Canon support for this problem. The path is clear and clean. I have resorted to hand-feeding and am now experiencing a problem with that. Canon, are you out there?

  • vwool73 Aug 16, 2008

    Having same issue, when it gets to the second page it comes up with paper jammed and same message.

  • rchuang Sep 06, 2008

    I have the same problem. Started after I updated the software. Didn't have this problem before. Without multi-page scanning it is pretty useless. Before this problem this was my most useful accessory for my PC.

  • rchuang Nov 11, 2008

    This started after upgrading to new software (capture perfect 3.0 and relate job tools). Definitely a software problem because it occurs exactly in the same condition every time. First page scans perfectly, second page stops with "Paper jammed in scanner, clear paper and continue ... (-4426)"

  • Sossie26 Jan 23, 2009

    I am having the same problem.

  • olavz Feb 13, 2009

    I have the same problem, but on a different printer, how did you fix it?

  • Anonymous May 04, 2009

    Help! Where can I get an adjustment sheet?

  • malmike2872 May 07, 2009

    I have the same problem. at one time, I restarted my computer twice, unplug cables and it was ok, but then it came back jamming paper again even if I only have one sheet scanned.. where can I get the adjustment paper?

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I finally solved my problem. Now it works like new.

Cause:

- The spring that returns the next sheet detector (small black plastic rocker arm between the two rollers on the back side) came off. So the scanner cannot detect transition from one page to the next. This spring is located inside the device and you cannot fix it from the outside.
- You know if you have this problem if you don't hear a "click" sound after each page is scanned. Without the spring attached the rocker will not return on every page. When it doesn't return the scanner think it is still on the first page and will not scan the next page. The "click" after each page is NORMAL. Without the click is the first sign your spring came off.

Solution (Only recommended for people handy with hardware and the unit is no longer under warranty)

1. Turn off power and unplug the device.
2. Pop off the plastic cover to the back of the scanner
3. Remove the screws that holds the plastic cover to the back.
4. Remove the screw by pushing on the retainer clips. DO NOT loosen any gears or motors.
5. Locate the rocker arm and re-connect the (very small) spring

6. Warning - if the LED light pipe falls out be careful how you put it back. This is a transparent widget at the top to route a LED light to the top of the device to indicate the power on status.

Sorry I didn't take pictures. If this sounds too complicated, send it to Canon for repair. Took me about a day to figure out exactly what was wrong and how to disassemble the scanner to fix it.

Good luck.

Posted on May 26, 2009

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I ran the scanner adjustment using the included adjustment sheet. Problem solved!

Posted on Feb 09, 2009

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