Question about Uniden Cordless phone EXS9950

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No dial tone

We had an electrical storm recently and our phone has no dial tone now. All other features on the phone work. Also checked the jack using another phone and that works.

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You need to visit your Manufactorers website.

Posted on Jul 14, 2008

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

After a bad storm now have no dial tone on phones, cannot make or take calls,


if you have more than one phone, unplug them all from the phone line then check one phone at a time plugging it in check for dial tone. if doesn't get dial tone unplug from phone line then try the next. I had one get zap and it stopped all phones from working. soon as bad one removed the other phones worked

Feb 08, 2016 | BT Lands Phones

1 Answer

EL52500 Phone base & 4 handsets have static, message Line in Use. Bought new phone, charged, connected - it says no line. Have dial tone at phone line into house.


Sounds like your phone has a short. If you see the message "line in use" call your number, is it busy, now unplug your phone and call your number again, is it ringing? Indicates a short, possibly in your equipment. As for message " no line" is the electric connected to the phone and did you check for dial tone in tat particular jack with a known, working phone first...just to make sure there's dt @ the jack. Good Luck :)

Nov 19, 2015 | AT&T Lands Phones

1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

No dial tone plugged phone jack


Could be the modem in the printer is bad. Especially if you have had lightning recently. Check the wiring with another phone to be sure that you have dial tone. If you do, make sure the wires are plugged in the right spots. If they are, replace the unit.

Nov 23, 2013 | HP LaserJet Office Equipment & Supplies

1 Answer

Panasonic DECT 6.0 shows "in use" but it's not. Why?


When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself.

I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement.

If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).

If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider.

If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee.

I hope this helps.

Cindy Wells
(my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)

Jan 29, 2013 | Panasonic DECT 6.0 Expandable Cordless...

1 Answer

No dial tone


Did you first check to make sure it isn't a phone company problem with their wiring? If it isn't their problem, did you have a lightening storm in your area? It could be the phone jack line that plugs into both the phone and the phone jack in the wall. Those can short out, especially from lightening storms in the area. Can you try plugging it in with a different phone jack cord to see if your dial tone returns? Or, do you have an answering machine connected between your phone and the wall? It could be the answering machine has an electrical short, which would also cause your phone to not have a dial tone.

Nov 27, 2012 | Clarity Lands Phones

1 Answer

We had a storm and now the phone lines in the house to not give a dial tone. We did have minor flooding in the basement. I checked the outside box and there is a dial tone there. Also our doorbell is...


Check to see if you "minor" flooding watered a jack or you have a cable lying in the water or got wet. Examine the pins on each jack and cord. Or, as an alternative if you can unplug all but the main phone from the jacks (assuming there are modular jacks for each extension) then plug them in one at a time until the problem comes back, you may be able to pinpoint the bad cable run.

Carl

Aug 21, 2011 | Lands Phones

1 Answer

Had a bad electrical storm. The next day my cordless AT & T phones ( 1 base with answering machine and 1 remote phone) had no dial tone. They both ring on incoming calls but unable to connect. They...


The damage is not to the phone line it is to the phones. Unfortunately this is very common with powered phones as they are almost never kept on surge protectors and are very fragile. You will need to purchase a new base station to use with existing phones.

Apr 29, 2011 | AT&T 650530003417 Cordless Phone

1 Answer

What do you check when the phone lists a message of "Check TEL Line"? The phone cord in plugged in so I'm not sure where to go from here. I have a model DECT1480


Usually this means that the phone isn't detecting a dial tone. For diagnostic purposes, I like an old corded phone.

First try a new telephone cable between the jack and the phone. Then try the old phone and see if you have a dial tone. If you have a dial tone with the old phone but not the cordless, then the Uniden needs service. These phones are not designed to be fixed by the user. If the phone is under warranty, send it in. (see page 28 of the manual www.uniden.com/pdf/DECT1480-3om.pdf )

If neither phone gets a dial tone, check at another jack if you have several to see if the jack is the problem or if it is a more global problem. If the problem is at one jack, you may want to open the jack and check for a loose wire. Some wall plates hold the wires with screws; others use a keystone jack with the wires pressed into slots using a "punch down tool". Keystone jacks do not need the insulator removed from the individual wires. For the screw connectors, you do need strip the individual wires. The punch down tool is available at many hardware stores in the electrical section (for wiring homes for ethernet and other services).

If you do not have a dial tone at another jack, find where your telephone service comes into your home. Open the panel and identify how the connection is set up. Some use RJ-11 jacks. In that case, plug in your test phone and see if there is a dial tone at that point. If there is no dial tone, contact your phone company for service. There is a break in the wires coming into your home. The phone company will fix this for free. (If the service doesn't use an RJ-11 jack, you need a special adapter to test at this point. Your phone company technicians will have this.)

If there is a dial tone at the incoming service, you have a inside wiring problem. Check any visible phone wiring for damage to the insulation. If the problem is with wiring inside a wall past the jack, you will need a professional to track the break. Your phone company will fix this for a fee.

I hope this helps.

Cindy Wells

Dec 29, 2010 | Uniden Cordless Phone

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