Paper hang up, how to remove the sheet of paper.

The printer senses the thicker paper of the envelope as a jam.

For myself I find cleaning the rollers with rubbing alcohol works best with paper towels Plus the paper does not slip anymore. Just a thought..

If paper doesn't feed, remove it from the sheet feeder. Reload it against the right edge, behind the tabs, then slide the left edge guide against the paper. Make sure the paper is not in front of the feeder guard.

If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

Don't load too many sheets at once (up to 20 sheets of photo paper, 80 sheets of Premium Bright White paper, or 100 sheets of plain paper).

Hi,
I understand your frustration. Try this solution.

* Push down the purple paper lever located on the right side of the multi-purpose sheet feeder and pull the jammed paper upward and out of the feeder.
* Open the scanner cover by pulling the lever located below the control panel, toward you and lifting the cover. Make sure the cover is completely open. Check to see if any paper is left in the paper path.
*Close the scanner cover.
* Remove the paper in the multi-purpose sheet feeder. Adjust the guides in the sheet feeder to the position for the paper size you are using. Fan the paper well, push down the paper lever. Load the paper with the lever down. Make sure the print side is toward the fax machine and the paper level is stacked below the paper mark. The feeder can hold up to 200 sheets of paper (20lb paper) or up to 10 envelopes.
* Turn the power back on.

I hope this helps you.

Check and make sure that the exit sensor is clear an free moving.
You can usually move it with your finger up and down.
sometimes they get stuck in the up position.

The spring was probably part of the pickup mechanism. Most likely, there is something along the paper path that is causing the folding and misalignment. I suggest taking the printer apart to find the object.

Seperate the paper before you load it
Lay the paper down on a flat area ,take the paper and grip it on both edges half way down the sheets
Bring your hands together to form a bow in the centre of the paper, tighten your grip on the paper at that point straighten your hands out
The paper should be hanging down in the centre with an air space between each sheet
That way it floats off the stack rather than being pulled hard
Also do not over fill the cassette or feeder tray

Wash the paper feed rollers witha bit of Gin or Vodka (It cleans and evaporates quite quickly)

you need to change the ppeper pickup roller. cleaning some time helps, but always. When the same problem happen again and again. it is time to replace the part.
roller is about $8 each.
you can get it at http://www.feedroller.com/Store/index.php?cPath=1_17_86_25

the paper is quiet thick.the rollers cannot roll.so the problem.

This probably means that the document you printed is set to manual and the printer is waiting for input

try this:
print the document, when the data light is on, press the button on the printer, does it print? if yes go into word and under page setup set the printer to "Auto select" for the paper tray.

or remove paper, print, when the data light comes on, insert the paper into the single sheet tray

hope this helps
thanks for rating