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Emerson Plasma tv


My plasma quit with half a screen.  You had me send it to you with your packaging and fedex airway bill 8653 9220 2165. You received it the next day. 6/16/08 I was told by Ray - 0940 I would be getting a refund as it could not be fixed and it was not my fault. 6/30/08 was told by Norma -1077 to expect money in 2 wks. 7/03/08 told by Leo - 1961 someone from corp would call right away with delivery date. NO call. 7/09/08 told by SCR I would get a call from corp right away or in the morning, No call. 7/10/08 Sam - 73924 - told him I wanted my money back so I can get another plasma tv -  I have no tv and am out $585.90 -  anything else is not exceptable at this point. Sam could not give me a confirmation of when this may happen and said someone would call me.  What is going on?  It has been over 2 months and you are the only ones left I can try to help me with this problem. Maybe you can send this to someone other then a CSR as they - obviously- do not know what is going on.  My lawyer said it looks to him like you had me ship the TV back to you then just wrote me off - in a court of law it would be called stealing, as it is gone to Funai and no one has done anything to get me restitution. Thank you for any help you can assist me with. I am very frustrated and do not understand why it is taking so long to correct the problem.  Peggy Nelson - phone 252-429-3509.

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Posted on Sep 06, 2010


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