Question about Brother HL 1850 Laser Printer

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Where is tray one?

My printer Brother laser HL-1850 says paper jamed on tray one. I took out trays the cartridge and still don't see jamed paper. Where is tray one and how do I prevent this from happening anymore?!Please Help asap!

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  • Marel1 Jan 28, 2009

    Tray 11 is the large capacity tray at the bottom of the printer. The ultipurpose tray is teh one at teh top designed for manual feeding or tofeed single sheets.

    Tray one worked well until recently, when iy reports a jam. I have not been able to find a jam. I called Brothet and their support suggested it may be a defective tray or something wrong with the circuitry. Not much help.

    I have downloaded and used both the PCL and Post script drivers on both MAC and a PC computer. The same problem shows up with all divers and computers.


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I reported the same problem and decided to check one last time before I scrapped the printer. I pulled out Tray 1 (the bottom (large capacity tray) to really check closely. I discovered that there seemed to be a space between the end of the paper and the printer tray. I simply squeezed the space closed and NOW IT WORKS! I keep kicking myself for being dumb.

Posted on Jan 28, 2009

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