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This isn't a product we have available in the UK so we're unable to advise you about resolving this issue. Please let us know which country you're in so that we can let you know customer care contact details.
Hi Tamara, We'd have to advise you to contact Dorel USA for further assistance. You can e-mail direct to email@example.com
On the back of the carseat shell you will find an orange and white sticker. Take a photo of this sticker and attach it to the e-mail as it will help the customer care advisors to determine which carseat model you have.
Due to the safety implications of this being incorrectly done it should not be attempted at home. The carseat needs to come in for our engineers to re-thread the harness and ensure it is performing as it should be.
Please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab for your enquiry to go through to the customer care team in your country who can provide further assistance.
Stores had recalled a Remi 2 Travel Basic Car Seat as a precautionary measure.There is a risk that the car seat may not provide the required restraint if the seat straps can be removed and then rethreaded. However this seat should strap in with the lap strap.
There is a door in the back of the seat (only accessible when the seat is fully reclined). You have to open this door. You can then pull the splitter plate out from behind the seat. It is easiest to do this if you loosen the straps all of the way. Remove the straps from the splitter plate, and rethread them through the desired slots and re-attach to splitter plate. Close the door and you are done.