Question about HP LaserJet 2420 Printer

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HP 2420 Issue

HP Printer 2420 is connected to network but we are unable to take print out and also ping the printer. We tried changing the network cable, coneecting to other live LAN port still issue persists. Plese assist

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  • Coss May 11, 2010

    Is the IP address of the printer set to the same subnet as the rest of the network?

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Hello,
I have an HP Laserjet 2420 printer. And it's really bothering alot, it has an error 13.06.00 and also 13.20.00. What shall i do? I tired to clean the falg sensor and replaced the end sensor, but still there is no progress. Please i need help ASAP.

Posted on Aug 12, 2008

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Print a configuration page found under the info menu on the printer. Make sure that under options it shows the network card as being an installed otion (it will show enven if its a built-in embedded card) If it doesn't show you have a bad jetdirect card. If it does show make sure the IP address, Subnetmask and Default Gateway listed on the page match that shown on your SERVER & WORKSTATIONS.

If the card info on the config page reads 0000 then you will need to reconfigure the card through the menu.

If you are using a 615N Jetdirect card in the printer and it doesn't list on the config page it's most likely a bad card as they have been dying regularly. If and only if it's a HP 615N card, jump on HP's support chat at HP.com and go through the on-line chat. If your persistent and insist, they will replace the card for free. You will have to be persistent though and tell them to look up the service note that authorizes after warranty replacement. They know it's their but unless your persistent they will play dumb try and charge you. Hope that helps you.

Posted on Aug 03, 2008

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