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When i try to download photo shop cs3. it says i have to close internet explorer and it isnt even opened. can you help me please?

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Press: Ctrl/Alt/Delete and in Task Manager, select the Processes tab, then select all instances of 'iexplore.exe' and choose 'End Process' then click 'Yes' until there are no more. If it still says the same thing, you might have a virus or trojan horse feeding someone information on everything you're doing on your computer. For that: visit MajorGeeks.com.

Posted on Jul 16, 2008

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Posted on Jan 02, 2017

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Hi,
thanks for taking time to report this issue, please do try the following and see if it helps:
If you are getting an error or at the startup of IE you see that is is loading and then it closes, try either clicking on X or pressing Esc repeatedly.
If that works and IE stops loading but is opened, you have to go to :
1. Open Internet Explorer by clicking theStart button , and then clickingInternet Explorer.
2. Click Tools button, and then click Manage Add-ons.
3. Under Show, click Downloaded controls to display all ActiveX controls.
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5. In the More Information dialog box, click Remove. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
6. Repeat steps 4 and 5 for every control you want to delete. When you are finished, click Close.

If it helps or not please do let me know by replying, please also if it helps rate my solution as helpful, I appreciate that.

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Are you using another browser other than IE? Some other browsers use the IE engine and will trigger this message. Also look at you running processes: Press Ctrl+Alt+Del (in Vista then select Task Manager) When task manager appears Click the Processes Tab, then click the word Description in the 5th coloum at the top of that coloum to sort on description. Scroll down to the "I" and see if you see "Internet Explorer" as a running process IF SO, and you know you have shut down Internet Explorer right click on IE and then select End Process and then answer yes. When All instances of IE are remove from the processes then try to reinstall your software. Let me know if this helped you!

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Hello evilchick225 ,

The issue which you are facing is due to the addonswhich got installed on internet explorer.

To resolve the issue perform the following steps on the notebook:

Disable Add-ons:

1. Open Internet explorer window.
2. Click on Tools > Internet options.
3. Select "programs" tab.
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Reset the Internet explorer:

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The above steps will definitely resolve the issue.

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  1. Open Internet Explorer.
  2. Go to "Tools Option" in "Menu bar".
  3. Go to "Internet Options" in "Tools Option".
  4. When you Choose "Internet Options" an "Internet Properties window" will Popup.
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  10. Close Internet Explorer.
  11. Restart your Computer and Try to reload your Photos.
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Open internet explorer

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Go to toolbar>tools>internet options>general tab and delete all your cookies

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Download your software and SAVE it to your DESKTOP.
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When it is installed, restart your computer.


Make sure your virus control is back on, however it should be after a restart.

I hope this works for you, If it doesnt, plese get back to me and we will continue to trouble shoot.

Thank You for using Fix YA. and please don't forget to rate .

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Open task manger by pressing "ctrl" + "alt" + "del" and find the iexplore process and end it, then you will be able to continue.

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