Question about Creative Labs Zen Digital Media Player

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Creative zen mp4 player. It cant be opened. İt was charged and still docked. I culdnt open. I can dee the memory insie and see the files. and can listen music through my computer but cant open mp4 player itself.

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  • Anonymous Aug 11, 2008

    my creative zen cant start up at all.it is fully charged but i cant start it on the computer or in the creative zen. I have tried to have the usb connector to the computer at the same time i press the power button, but there is nothing happening.

  • alext22 Sep 16, 2008


    1. my zen will not start at all it will not turn on and my computer does not find it when its connected

  • Anonymous Dec 15, 2008

    wen i try to switch on my creative zen mp4 player nothing appears on screen

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Rrrr

Posted on Nov 21, 2012

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This FAQ lists how to fix hundreds of problems for the zen, i'm pretty sure your problem is covered there http://www.anythingbutipod.com/forum/showthread.php?t=27711

Posted on Jul 20, 2008

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Creative Zen has its own video format, so you need a thrid party video converter to convert videos to the format fit for your player.
Here I recommend you try Wondershare Video Converter Platinum, which could convert between all popular Video formats ( AVI, MKV, MP4, WMV, FLV, MPEG etc.) that support all popular portable media players (such as Creative Zen, Zune/Zune HD, iPod/iPhone and PSP) and the latest iPod Nano 5G, iPod Touch 3, iPhone 3GS/OS 3.1.

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Try the Creative System Information program. It will scan for your Zen.

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go to www.creative.com >> support >> knowledgebase >> mp3 players. Right on top there is an article for you:
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My Creative Zen M won't "dock"


One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

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