I turn my phone of and plug it in to charge. when i try to turn it back on it loads up but not completly. it freezes on the screen that says telus

Hello sir!
Your phone's IC has been burnt go to some mechanic and get it repaired.
Thanks

yeah thats what mine has done after it said low bat it turned off i put it on charge and hello it wont turn back on

That batt is almost dead, had a similar problem. No tricks just replace it. Or try charging using a universal charge where you remove the batt and charge it seperately

try to remove all the music on your mp3 player, copy it on your computer so you can put it back later,
after removing all the music try to open it, then if your mp3 player loads completely turn it off then put back the music files

hope this thing helps?

check the battery,put a new one in if you have one,if no,take out old battery for 30 seconds and put back in

Try *#7780# for a reset, you may have to try it several times.

hi return this cause is defect i know i have one !!!

I've had the exact same problem with my nokia 6265i for almost a year now. I bought mine at Future Shop, so their express exchange program has now sent me my fourth nokia of the same model because I've had the same issue with every single phone. Clearly there is an issue with this model. If you bought it from Telus they may have a different program when the phone is still under warranty. If it's not, then Telus gave me two options. 1) get $100 off of a new phone (at non-contract p[rice) and renew your 3 year contract with Telus. (oh goody!) or 2) They are offering a samsung phone.. can't remember the model, you can phone them. But they are offering that for $80.00. In other words.. the phone is useless, and you will still end up forking out money either way. Telus will not make up for this. They told me to contact Nokia about the phone. I don't know how that could possibly help my situation. I'm done dealing with them until next month when the Nokia breaks down again.

The same thing is happening to me and I didnt drop my phone at all... and this is the replacement phone from my insurance that I just got 2 weeks ago... My old razor would blank screen and I didn't do anything to that one either... I think they're just crappy phones now.

I do not have a suggestion for you, only sympathy. I have been putting mp3s on my phone for about 3 months and there are always a few that seem to be corrupted. They will either not play or more commonly cause my phone to reboot. (even though they work perfecly when burned to cd or played through vlc or winamp) It goes to the telus startup screen and stay there until the phone flashes off and back on. I have tried re-encoding the mp3s with no change in performance. I wonder if anyone knows of a different media player for this phone. Have you called Telus? I know they are a pain to deal with but there may be options. Alternatively I might suggest flashing the firmware and starting fresh.