Question about Brother Office Equipment & Supplies

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I have replaced my cartridges and the machine still states that there is no cartridge, or that they are empty. I have unistalled the drivers and re-installed several times and followed the Brother web page solution (i.e take the cartridge out and put them back in). I have a code of 40038 on the status monitor (relates to ink empty). Nothing I do has cleared the empty message, has any one got any thing else I can try?

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I just had a similar problem. The 40038 message was quite firm, and I could not print any more documents using the toner cartridge, even though it was obviously still full enough to print from. Pulling it out, shaking it, and putting back in was not good enough. So I got a replacement cartridge, put it in, and let it print a new document off the new cartridge. Then I put the old cartridge back in, and viola, I can print from it again. No issues so far.

It's a pain in the **** as you need two cartridges to make the trick work, but it seems to fool the printer well enough.

Posted on Mar 23, 2009

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Wont print text only pictures?


More information would help.

If it is an inkjet machine then it may be that the black cartridge is empty.
If the machine has a Standard Black Cartridge along with a smaller photo black cartridge then the standard black cartridge will be either empty or the printhead is blocked.

Check the Standard Black Cartridge (Normally bigger than the other cartridges) to see if it is empty. If it is then replace. If it is still full; then run one or more printhead cleans to try to clear the black printhead of any blockages.

Hope that helps.

Aug 28, 2014 | Office Equipment & Supplies

1 Answer

Replacing cartdiges in sx 200 epaon


Press the ink button on the control panel repeatedly. This will work if at least one cartridge is completely out. With the scanner unit open, then the first press of the ink button will move the cartridge carrier to line up the empty cartridge with an "empty cartridge" mark on the printer. Each subsequent press will cause the next empty cartridge to line up with the mark. Once all of the empty cartridges have been indicated, the next press of the ink button will bring the cartridges into the replacement position.

If you want to change a cartridge when none are empty, you need to enter the Epson Toolbox (with the printer in a Ready state - scanner unit closed, etc). Then use the software to set the printer to change the ink cartridges. When prompted by the software, open the scanner unit and follow the directions for changing the ink cartridges.

If the cartridge carrier isn't moving when you press the ink button, look for anything blocking the path of the carrier. Even small pieces of paper could stop the mechanism. Use a flashlight to check the corners. (You may want to unplug the printer and try moving the cartridge carrier by hand to check below it.) Some models have the cartridge carrier run on a plastic strip that can come out of the guide on the back. Move the strip back and up and down until it is repositioned.

I hope this helps.

Cindy Wells

Nov 12, 2011 | Office Equipment & Supplies

1 Answer

No Cartridges. Open Scanner cover, then reinstall ink cartridge. All Cartridges are full


Hi there,
No Cartridge will show on the display if the machine cannot recognize one of the cartridge or one of the ink is empty.
To make sure about the real issue unplug the mach from the power outlet then plug it back in after 10 seconds.
If the display show: "ink empty C" it means the cyan/blue needs to be replace. "ink empty M" it means the magenta/pink needs to be replace. "ink empty BK" it means that the black needs to replace. If the display shows "ink empty Y" it means that yellow needs to be replace.
Even if it looks like the cartridge is full, it really needs to be replace so that the machine will work again.
Hope this helps. Rate if it works. Thanks


May 05, 2011 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).


    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Office Equipment & Supplies

1 Answer

I have replaced all the ink cartridges and my printer says "no cartridge, open scanner cover"


It is probably best to replace cartridges individually as necessary. Let me explain. The printer display will tell you when a cartridge is "xx near empty" and when "xx empty" (where xx is the cartridge color).

1) Near Empty - you can continue to print. This message is to remind you to get a new "xx" cartridge and have it on hand.

Replacing the cartridge when "Near empty" will cause the machine to report "xx Empty" when it is not. It will not register that you have replaced it at "Near empty." Wait to replace the cartridge when you get the "xx empty" message.

2) XX Empty - you may not be able to continue printing. Replace cartridge "xx" now per your manual.

If you have replaced or reseated more than one cartridge, and you get the "no cartridge" error, you need to find out which one the machine "thinks" is problematic:

1) With the scanner cover open and locked in the "Up" position, the message may change to "Change cartridge, install xx" (xx refers to the color )

2) After changing the suspected cartridge and closing the scanner cover, be sure to notice the display. It will say, "Changed XX? 1. Yes 2. No" Press 1.

If all this explanation does not work, keep it in mind for next time. Brother says to unplug the machine for at least 10 seconds, then plug it in again. If the display shows the date and time, problem solved. If not, you may need to contact brother support.

Jan 22, 2010 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Replaced HP LaserJet 2840 catridges and now [?][?][?][?] ! error


The OEM cartridges have a chip on them. If the aftermarket supplies do not have the right chip, missing a chip, etc., the machine will not recognize. Placing the old cartridge back in without any toner can give off the same message.

Try rebooting the printer without a cartridge in. Then install the cartridge, either one, and see if that helps. If not, wait for the OEM to arrive.

Jan 27, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

Red light


It could be a faulty printer cartridge(it happens). One way to check for this is put in your old cartridge(even if its empty!). If the printer goes to a ready state with your old cartridge, then the new cartridge you replaced might be the problem! if you are refilling cartridges, check out this site http://www.inksupply.com/chipreset.cfm let me know how this turns out regards, babb

May 10, 2007 | Epson Stylus Photo 1280 InkJet Printer

2 Answers

Screen reads "Near empty Cyan" but I just replaced the Cyan ink cartridge, its full.


If the firmware update doesn't work, you can reset this error.

Unplug unit. Remove offending cartridge. Plug unit back in, wait until all startup noises have stopped. Open lid and reinstall cartridge. This will solve the fault as long as the sensor is working.

Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".

Also, please make sure none of your other cartridges are empty. I have seen this over and over. Two cartridges empty at the same time, and the person replaces one of them but thinks they actually replaced the other one.

Turn the power off and pull all the cartridges out. Look a the side of the cartridge, you should see a window with a little plastic tab sticking out. This tab should be blocked by a black float inside the cartridge. If you cannot see the float, and the tab is clear with no ink in it and no float tab blocking it, it means the cartridge is empty even if you still see some ink in the bottom.

To be sure plug the machine in without any cartridges. When all the noises have stopped, open the lid and install the cartridges. If you're still getting an error saying either a cartridge is not installed or is empty, then one of your cartridges is empty. Redo the previous paragraph.

Oct 05, 2006 | Brother MFC-5440CN All-In-One InkJet...

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