Question about Brother Office Equipment & Supplies

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I have replaced my cartridges and the machine still states that there is no cartridge, or that they are empty. I have unistalled the drivers and re-installed several times and followed the Brother web page solution (i.e take the cartridge out and put them back in). I have a code of 40038 on the status monitor (relates to ink empty). Nothing I do has cleared the empty message, has any one got any thing else I can try?

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I just had a similar problem. The 40038 message was quite firm, and I could not print any more documents using the toner cartridge, even though it was obviously still full enough to print from. Pulling it out, shaking it, and putting back in was not good enough. So I got a replacement cartridge, put it in, and let it print a new document off the new cartridge. Then I put the old cartridge back in, and viola, I can print from it again. No issues so far.

It's a pain in the **** as you need two cartridges to make the trick work, but it seems to fool the printer well enough.

Posted on Mar 23, 2009

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Replacing cartdiges in sx 200 epaon


Press the ink button on the control panel repeatedly. This will work if at least one cartridge is completely out. With the scanner unit open, then the first press of the ink button will move the cartridge carrier to line up the empty cartridge with an "empty cartridge" mark on the printer. Each subsequent press will cause the next empty cartridge to line up with the mark. Once all of the empty cartridges have been indicated, the next press of the ink button will bring the cartridges into the replacement position.

If you want to change a cartridge when none are empty, you need to enter the Epson Toolbox (with the printer in a Ready state - scanner unit closed, etc). Then use the software to set the printer to change the ink cartridges. When prompted by the software, open the scanner unit and follow the directions for changing the ink cartridges.

If the cartridge carrier isn't moving when you press the ink button, look for anything blocking the path of the carrier. Even small pieces of paper could stop the mechanism. Use a flashlight to check the corners. (You may want to unplug the printer and try moving the cartridge carrier by hand to check below it.) Some models have the cartridge carrier run on a plastic strip that can come out of the guide on the back. Move the strip back and up and down until it is repositioned.

I hope this helps.

Cindy Wells

Nov 12, 2011 | Office Equipment & Supplies

1 Answer

No Cartridges. Open Scanner cover, then reinstall ink cartridge. All Cartridges are full


Hi there,
No Cartridge will show on the display if the machine cannot recognize one of the cartridge or one of the ink is empty.
To make sure about the real issue unplug the mach from the power outlet then plug it back in after 10 seconds.
If the display show: "ink empty C" it means the cyan/blue needs to be replace. "ink empty M" it means the magenta/pink needs to be replace. "ink empty BK" it means that the black needs to replace. If the display shows "ink empty Y" it means that yellow needs to be replace.
Even if it looks like the cartridge is full, it really needs to be replace so that the machine will work again.
Hope this helps. Rate if it works. Thanks


May 05, 2011 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).


    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

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2 Answers

How do I change the toner?


The Fax-2480c does not use toner cartridges.
This is an inkjet and so uses ink cartridges.

There are 4 cartridges, black, yellow, cyan (blue) and magenta (red). If any of these cartridges are empty, you need replace them.

This machine takes LC-51 cartridges.
You're probably out of warranty so jsut get refills... it's cheaper

Mar 25, 2010 | Brother IntelliFax-2480C Fax

1 Answer

I have replaced all the ink cartridges and my printer says "no cartridge, open scanner cover"


It is probably best to replace cartridges individually as necessary. Let me explain. The printer display will tell you when a cartridge is "xx near empty" and when "xx empty" (where xx is the cartridge color).

1) Near Empty - you can continue to print. This message is to remind you to get a new "xx" cartridge and have it on hand.

Replacing the cartridge when "Near empty" will cause the machine to report "xx Empty" when it is not. It will not register that you have replaced it at "Near empty." Wait to replace the cartridge when you get the "xx empty" message.

2) XX Empty - you may not be able to continue printing. Replace cartridge "xx" now per your manual.

If you have replaced or reseated more than one cartridge, and you get the "no cartridge" error, you need to find out which one the machine "thinks" is problematic:

1) With the scanner cover open and locked in the "Up" position, the message may change to "Change cartridge, install xx" (xx refers to the color )

2) After changing the suspected cartridge and closing the scanner cover, be sure to notice the display. It will say, "Changed XX? 1. Yes 2. No" Press 1.

If all this explanation does not work, keep it in mind for next time. Brother says to unplug the machine for at least 10 seconds, then plug it in again. If the display shows the date and time, problem solved. If not, you may need to contact brother support.

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2 Answers

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I have a feeling that it is a re-manufactured or compatible cartridge??
There is a fuse that needs to be replaced on this unit. it blows when the cartridge is installed to reset the machine. If the fuse has not been replaced or is defective the machine will not recognize the new unit.

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The OEM cartridges have a chip on them. If the aftermarket supplies do not have the right chip, missing a chip, etc., the machine will not recognize. Placing the old cartridge back in without any toner can give off the same message.

Try rebooting the printer without a cartridge in. Then install the cartridge, either one, and see if that helps. If not, wait for the OEM to arrive.

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1 Answer

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First, before the new cartridge is installed, was the Silk tab pulled out to make the toner accessible?

Are the tabs fully seated when the Toner cart is installed?

If these have been done then contact Canon Customer Care at 1-800-828-4040 8am-8pm EST M-F, Sat 10am-8pm EST

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