Freezing Microphoto on Startup and not recognized by computer
I unplugged my Microphoto from my computer USB cable and I noticed that it was frozen on the 2nd startup screen with just Creative on display. The screen comes on and the startup lights flash on around the trim of the player. I was able to get the player into recovery mode and scan disk, but it would freeze during scanning, I tried to reboot it and it did only up to the black screen again. I was going to try and reload the firmware but I was not at home when I had time to look at the player. When I did get home the player said that the battery was low and I was able to charge it. When I plugged it back into the computer to charge it, the software was not being recognized by the computer so I could not open up my Zen-Microphoto media explorer to reinstall my firmware. Well like I said all it does now is startup to the Creative screen and that s it. the USB will not even recognize the player anymore. I thought drivers and firmware were my problem but now I just don t know.. help please :)
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I would start byuninstalling and reinstalling any printer program software that came with your printer. After uninstall is component drivers is done restart your computer and reinstall any software that came with the printer *install software befor you plug in your USB cable. Once everything is reinstalled plug the usb in and itshould work.
If your printer is a Wifi printer follow the steps above and use the usb cable for initial installation from there you can set up your wifi and then unplug your USB cable and you should be good to go. Even if the printer is wifi it is best to set itup using a usb cable for the initial set up so that your computer recognizes your printer. Best of luck
I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...
I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.
Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.
I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.
if it's able to be recognized by your computer, try uninstalling the drivers and reinstalling them, to do so go to start>control panel>system>hardware>device manager- then find your device under removable storage(most likely) and right click and click on uninstall....then reboot the computer, once it's rebooted, plug in the zen again and reinstall the drivers...if you don't have the drivers, here they are. then after that (if it doesn't work) update the firmware here
Make sure all the drivers have been installed in the control panel of your computer. Let the computer search for an additional driver if it will. Unplug the USB while all is on and give it some time to see if it installs something more. You may have to restart your computer several times with the device USB unplugged and then with everything on plug it back in and see if the computer will recognize it again.
sorry to say the thing crashed and burned,luckily the warranty covered all but a 25.00 labor fee. After contacting creative they put me thru a four email rigamarole before issuing a RMA#,then another month to get it back. Good Luck