Question about Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Freezing Microphoto on Startup and not recognized by computer

I unplugged my Microphoto from my computer USB cable and I noticed that
it was frozen on the 2nd startup screen with just Creative on display.
The screen comes on and the startup lights flash on around the trim of
the player. I was able to get the player into recovery mode and scan
disk, but it would freeze during scanning, I tried to reboot it and it
did only up to the black screen again. I was going to try and reload the
firmware but I was not at home when I had time to look at the player.
When I did get home the player said that the battery was low and I was
able to charge it. When I plugged it back into the computer to charge
it, the software was not being recognized by the computer so I could not
open up my Zen-Microphoto media explorer to reinstall my firmware. Well
like I said all it does now is startup to the Creative screen and that s
it. the USB will not even recognize the player anymore. I thought
drivers and firmware were my problem but now I just don t know.. help
please :)

Posted by on

  • Anonymous Jul 25, 2008

    same exact thing i cant even get past the creative screen! this pisses me off... because i have alot of music on here... but i have a grey microphoto not that that makes any difference....=\

  • acarl08 Jul 30, 2008

    Exact same problem. Mine died three weeks ago (my sould along with it). It will go to the second screen and freeze on 'Creative' for hours! The only way to turn it off is to take out the battery!
    This sucks.



2 Answers

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  • 1 Answer

I have the same problem, but this usually works for me:
Take out the battery without trying to turn off the device, and then put it back in and start up your micro.

It will work for that one try, but I have to do it every single time...I think I'll just buy another mp3.

Posted on Jul 31, 2008


Happened to me too :(
I guess there is nothing we can do, the HD is dead.
I think i'll sell the battery and buy a new one.


Posted on Jul 16, 2008


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