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Photo Keychain Won't Work

My son bought me a INNOVAGE Digital Photo Keychain. I read the manual, charged it, and did as the manual said. When I try to load pictures, I get an error message:

AppName photoviewer.exe App.Ver 2.4.1.5, ModName photoviewer.exe
ModVer:2.4.1.5 Offset: 00042fa2

Any ideas about how I can get this to work? He got it for me to carry pictures of my grandsons.

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  • 2 more comments 
  • Twila Custer Aug 02, 2008

    everything loaded ok when i go to download pictures it does'nt do nothing it does say no photo viewer found

  • wiledhines Dec 13, 2008

    I have downloaded the software onto my computer but I am unable to download any photos to my keychain.

  • Anonymous Dec 23, 2008

    keep getting error message when i plug usb cord in

  • billie39 Dec 26, 2008

    Won't load photos, there is no menu button, Help!

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  • 44 Answers

Found this on Yahoo.

1. Download the drivers from here: www.mscustomercare.com
2. Make sure the device is fully charged and not in charge mode.
3. Unzip and install the drivers with the device connected to your pc.

Try to see if that fixes the issue

Posted on Jul 16, 2008

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