Question about Canon PowerShot SD750 / IXUS 75 Digital Camera

1 Answer

Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks.

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  • Decana04 Dec 19, 2008

    When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks.

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1 Answer

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  • Canon Master
  • 98,762 Answers

Try the procedures in this tip.

Posted on Aug 16, 2012

6 Suggested Answers

  • 641 Answers

SOURCE: Lens Retraction

Since your camera should be still under warranty, best thing will be to conntact to the appropriate factory service center for correction of the problem. Good luck!

Posted on Aug 07, 2007

  • 4 Answers

SOURCE: lens won't retract

Mine has done this twice, both times requiring it to be sent off for repair, both covered under warranty though luckily. Both came back saying they replaced the shutter assembly. Camera is fixing to go back out for a third time (not shutter related). I've lost all confidence in canon with this one.

Posted on Dec 29, 2008

SOURCE: lens stays open, won't retract when camera turned off

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

regards iversh
a very helpful rating is apreciated for answering ur query.....

Posted on Aug 19, 2009

  • 98762 Answers

SOURCE: lens error and will not retract

This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Feb 22, 2010

  • 11967 Answers

SOURCE: Lens Error, restart camera

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 02, 2010

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

Lens camera error, need to be replaced


Lens errors usually (but not always) occur when the camera's lens has been damaged (from being dropped) or if the lens is hindered from extending. The best way to make sure neither occurs, is to use the supplied hand wrist (which will save it from a fall) or before turning the camera on, make sure it's in review mode and then turn it on, making sure you don't obstruct the lens.

Seeing as this camera is brand new...I would return it, because it could just be a dud camera. If you do get it replaced, make sure you are always very careful with how you handle it, especially when turning it on or off...

p.s. near the back of your User Guide there is a list of Error Messages. "Lens error, restart camera". Canon advises you to turn the camera off, then on again. If the problems continues it will need to be serviced. So, returning it, would be the best option, because it is under warranty.

good luck...

Apr 08, 2011 | Canon PowerShot SD700 IS Digital ELPH /...

1 Answer

Lens error, restart camera


Hi,

This error occured when lens is prevented from properly extending or retracting. When pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed due External shock or liquid, sand & dirt etc. enters the camera.

Avoid applying pressure to the lens and surrounding area:

1) Do not touch Lens while shooting.
2) Make sure the camera is off before the camera is placed back in the case.

If you cannot clear the error code by turning the camera OFF and then ON again then your device need to be repaired.

Have a nice day Rating the solution is highly appreciated.

Mar 06, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

When turning on the camera it shows 'Lens error restart camera'


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.
 

Aug 10, 2009 | Canon PowerShot A470 Digital Camera

1 Answer

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Lens error. Restart camera.


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Feb 07, 2009 | Canon PowerShot A720 IS Digital Camera

2 Answers

Lens error


I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff    It will be helpfull for you. Its is a step by step solution with images.
Regards Mukesh

Jan 03, 2009 | Cameras

1 Answer

Lens error


Hey Wiggs12485,
This error message appears when the camera detects a problem with the lens when it's turned on. This is often caused by the user pressing on the lens when it is trying to extend, or the camera is being used in a dusty or sandy environment. When this message appears turn the camera off and back on, and this should resolve your issue. If this message continues to appear you should have the camera looked at by an authorized service technician because there is probably a problem with the lens.

Sincerely,
Allan
Go Ahead. Use Us.

May 04, 2008 | Canon PowerShot SD750 / IXUS 75 Digital...

4 Answers

Lens error, restart camera . ..


I found this on the Canon Website, don't know if this will help.


Issue: Lens will not move and camera may display an E18 or "Lens" error.

Solution: Possible solutions for an E18 or Lens Error message PowerShot SD600

The "E18" or "Lens" error message indicates an error that involves the lens unit or lens cover.
This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera. Solution
Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area:
  • Hold the camera so that your fingers do not touch the lens unit when you are shooting.
  • Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.
If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays). Good Luck

Mar 25, 2008 | Canon PowerShot SD600 Digital Camera

1 Answer

E18 error


Hi all.

An E18 lens error or a "lens error restart camera" message is almost always a problem that must be sent in to the service center for repair. Though most often the result of a fall or other physical impact, they can occur spontaneously. Like a car stripping its gears, the lens motordrive mechanism has gotten off track. Often the camera will make a grinding noise as the camera lens attempts to track back and forth and occassionally the unit will beep several times and turn itself off.

Unfortunately most point and shoot cameras have very delicate lens mechanisms and it doesn't take much force at all to cause this to happen. Very often you may inadvertantly obstruct your camera's lens with your hand when holding the camera and turning it on. In these cases it is often possible for your lens to correct itself by actually turning the camera on and off several times (restarting camera). In the case of falls or drops, however, the impact damage is often uncorrectable by simply restarting and the unit must be sent in for service at that time.

If this happens to your camera through no fault of your own and you are still within your twelve month warranty period, simply send the camera in for service and the unit will be repaired at no charge. If you are outside of your warranty period OR it is determined by a technician that impact, liquid, or grit (sand or dirt) damage is at fault then you will be assessed a repair charge (even if within your warranty period).

Typically customers with out-or-warranty repairs will have a choice of either repairing their camera at the stated charge or (depending on the camera model) taking advantage of the Canon Loyalty Program in which they may opt to select a specific refurbished camera model of slightly higher model design - at a discounted price.

Hopes this helps.

Sincerely,
HeavyDLB

Mar 18, 2008 | Canon PowerShot S2 IS Digital Camera

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