Question about Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera

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Canon PowerShot SD800 IS lens problem

My SD800 has a problem with lens.
It goes out and in if turn camera on/off, but when i try to use zoom, strange sound appears and view on LCD screen just get distorted, but image doesn't zoom. And after that lens will not go inside, if i try to zoom back, or try to turn off camera ("Lens error, restart the camera" message appears, and i need to reinsert the battery to make it work again).
It seems that sand somehow got inside the lens mechanism...
Any suggestions?
This camera doesn't have warranty any more.
May be somebody knows where to get repait manual for SD800, like this one for sd300 (http://members.shaw.ca/gregs_space/Canon_E18_repair_guide_for_SD300.pdf)?

Posted by on

  • marg322moo Oct 02, 2008

    when i turn on the lens comes out but goes right back in.Black screen E16 displayed on bottom left

  • punkyb Dec 21, 2008

    I also have an SD800is - I don't remember dropping it or having any other damage, but it's possible that it may have gotten hit while in my car or gotten some sand in it.

    Essentially the lens is fully extended and the camera will not function. When I power on the camera, I get the clicking noise as if the lens is trying to extend/adjust, then a black screen on the LCD saying "Lens Error, Restart Camera". Then it immediately shuts off.

    Removing the battery/memory card has not helped. Gentle proding/blowing in an attempt to dislodge any particles has not helped. My camera is no longer under warranty. Any ideas???

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4 Suggested Answers

  • 31 Answers

SOURCE: Canon Power Shot SD300 Broken Screen

pretty easy to replace the screen, i suggest buy SD300 from ebay that has lens problem, but it is known for sure that screen is working, you might find one for $20-30, also look for SD200 you might find it cheaper and it uses the same screen as your SD300

Posted on Aug 20, 2007

t00nz
  • 4738 Answers

SOURCE: canon powershot sd300 e18 error

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on May 17, 2008

  • 24 Answers

SOURCE: Received the error code from Canon Power Shot

Just Google E18 and you will find all kinds of advice on this long standing problem

Posted on Mar 10, 2009

Kiln Man
  • 5 Answers

SOURCE: camera shuts off after E18 error code

You have most likely dropped the camera or banged it against something while the lens was out. This situation causes the brass pinion gear to shear teeth off the plastic ring gear on the Inner Lens Housing. It may also cause the guide pins to jump their track. If this is the case the repair bill usually exceeds the value of the camera and you are probably better off selling it for parts on eBay and getting a new higher resolution camera.

Posted on Jan 01, 2010

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1 Answer

Where can i buy the outer ring or lens cap for a sd800


http://www.partmaster.co.uk/cgi-bin/home.pl

try this link they seem to have spare parts for just about everything and promise next day delivery if you order early.

Oct 07, 2010 | Canon PowerShot SD800 IS / IXUS 850 IS...

Tip

Working with E18 and cannon cameras




he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Cameras

1 Answer

Where can i buy the outer ring lens cap for a sd800


try this link hopefully you will find what you are looking for http://www.darntoothysam.com/products/Canon-Powershot-SD800-Camera-Lens-Ring-Trim-Repair-Part.html

Oct 07, 2010 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

Lens making strange clicking noise when turned on or zoomed in.


If the noise wasn't there for 3 days and is there now, it can only get worse. I would return it for a replacement.

Apr 27, 2010 | Canon PowerShot SD780 IS / IXUS 100 IS...

2 Answers

My Window 7 can not detect my PowerShot SD800 IS from USB. I can not using Canon software detect camera


Thanks for contacting FixYa Technical Support.

I am not sure if you have attempted to run Canon's most current driver update for the Canon PowerShot SD800 IS, but here is the link for that driver.

Canon PowerShot SD800 IS Drivers for Windows 7

This driver is for Windows 7, 32 bit and 64 bit systems.

What you may want to try first, is to disconnect your camera from your PC, install this driver update and then connect the PowerShot and see if it will detect it.

Driver updates are usually the first steps to take in troubleshooting device connection issues with PCs.

Hope this helps!

Regards,

-Mactechtrainer

Mar 10, 2010 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

Canon SD800 will not turn on.


If youve had it under a year you can try sending it back for warranty and see if they can fix it. However their warranty service sucks if its not actually something wrong with the camera. Maybe try and find a local store that fixes cameras and see if they can clean it out?

Jul 14, 2009 | Canon PowerShot SD800 IS / IXUS 850 IS...

2 Answers

My Canon Powershot SD800 IS, has had its lens stuck as if it were zooming out.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jun 10, 2009 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

I have a canon powershot sd800 IS and the  lens appears not to want to close! The camera is just over a year old and rarely used!


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jan 24, 2009 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

Lens error, restart camera


http://www.ixus-world.de/index.htm?tips/repair_guide/e18_01en.htm

Aug 02, 2008 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

My Canon SD800 zoom lens will not automatically go in when turning the camera off. It seems to be off track. Is there anything I can try before sending it off for repairs?


Hello Dear,
Please check the battery status either it is not properly charges or exhausted or there is some shorting ion your camera.
Regards,
Manoj Joseph
+91 9352008418

Jun 18, 2008 | Canon Cameras

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