Question about Brother IntelliFax-2820 Laser Fax
We can send faxes but not receive them. Our phones were out of service for three days this week and since the phone lines have been fixed, we can only send. It might still be a phone problem in the main connection box, but I thought it was worth asking you about any solutions if it's the fax machine itself.
Thank you for any help you can give me to get this fixed.
Send will work on any phone lines
fax machines are often set to only answer 'secondary' ring tones, double triple or higher. When the line was repaired the phone company may have dropped the special tone off your secondary fax line number, fax will not answer without that tone.
Check in the fax answer settings, what the ring tone is, specific instruction on menu settings in your user guide,
Ring your fax line, and check the tone.
If single number fax/phone, check that the fax is set to asnwer all calls then pass on non faxes
Posted on Jul 11, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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