Question about Brother IntelliFax-2820 Laser Fax

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No fax reception

We can send faxes but not receive them. Our phones were out of service for three days this week and since the phone lines have been fixed, we can only send. It might still be a phone problem in the main connection box, but I thought it was worth asking you about any solutions if it's the fax machine itself.

Thank you for any help you can give me to get this fixed.

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Send will work on any phone lines
fax machines are often set to only answer 'secondary' ring tones, double triple or higher. When the line was repaired the phone company may have dropped the special tone off your secondary fax line number, fax will not answer without that tone.
Check in the fax answer settings, what the ring tone is, specific instruction on menu settings in your user guide,
Ring your fax line, and check the tone.
If single number fax/phone, check that the fax is set to asnwer all calls then pass on non faxes

Posted on Jul 11, 2008

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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
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I have a new phone carrier(Vonage) and a new DSL modem from at&t. Prior to obtaining either, my fax machine worked fine. Now, I can't send or receive faxes..(Why)


This is a common issue with all fax machines that use a voip service. Basically, the reception and transmission features of the fax machine are not compatible with voip service. There is a modification that you can perform that usually allows you to avoid this problem, you must lower all transmission and reception speeds of the fax modem; this allows the data to be properly carried over the line without much loss or degradation.

-David.

Nov 03, 2010 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Error 351


  • The following is for error code 351
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.

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1 Answer

Will not receive faxes.can send but not receive


It sounds top me that the phone line has been put inot the wrong jack on the fax. There are generally two or three jacks to plug your phone line into. Look for the jack that has the letter L or the word "Line"
Any other jack will not allow reception but oddly enough allows transmission( outgoing)

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1 Answer

Cannot receive faxes


Hi:

I quick way to really determine if the line could be a problem is try dialing your fax from another phone ,like a cell phone and just listen. What do you hear, noise, a recording, or do you hear the squelch tone that your fax machines should be putting out. If not then the line could still be the problem. Also if you recently switched to a DSL line then you should get a DSL filter and install it inline on your fax line. Also does your fax ring like it's trying to pick-up? If so, do you have the reception mode incorrectly set to TAD or manual mode.

Good Luck

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Panafax 585 block fax reception?


Press
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FAX, MODEL 920 NOT RECEIVING


Try calling your fax machine from a cell phone. If the fax doesen't answer, or if the line is busy, the phone line may be bad. Also check that the phone line to the fax is plugged into the receptical marked LINE, not PHONE. The PHONE receptical is to connect a telephone to the fax machine. If it still does not answer, try going into the fax menu and go to RECEIVE settngs. Try changing each setting, then call the fax with the cell to see if it answers. Write down each setting before you change it, so you can set it back if changing it does not solve the problem.

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1 Answer

Recieveing


If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)

Manual Reception
1
Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)

If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to
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May 28, 2008 | Brother IntelliFAX 2800 Laser Fax

3 Answers

Brother Intellifax 2820


It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

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1 Answer

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Make sure the phone line from the wall is plugged into the port on the fax marked "line" and not "phone"

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