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Unplug unit. Remove knobs, if they interfere with lifting the stove top. Lift stove top from front of oven, proceed to inspect dials for damage. Repair or replace as needed.
Hello, Thank You for using FixYa. I will be helping you today.All four ignitors will spark even if only one is turned on.
Thank You and please rate my answer if it was helpful..
You first need to remove the unit from its installation. Start by disconnecting the exhaust fan from the ductwork. Then push the cooktop up.
To get at the switch you need to remove the top by taking off only the
top row of screws all around the unit and also at the top of the down draft cavity (the down draft cavity is where the grease guard mesh is)
You can get a new cooktop surface from Maytag/Jennair for $229. It is a pain however to replace it. Where is the crack in your cooktop and does that crack pass directly through a heating element? If not, then you may be able to repair it. I broke the corner off mine, and then dropped the piece (now 5 pieces). I was able to bond them back together and you really can't tell it was ever broken. But, it takes some work.
Based on your description...it appears the Viking unit may NOT comply with UL and the NEC....but implies that some local Codes may permit the suggested connection...and it may indeed be permitted - if the unit actually draws straight 240 and does not require a neutral for 120 volts (some cooktops do need the neutral for 120 volt control switches...such as your Jennair). Code now requires that new 120/240 units that require the neutral (your Viking unit states that it does not) be a 4 wire assmebly....and your unit MAY be an exception to this requirement.
Under those conditions...then it more then likely CAN be connected as you (and Viking) suggest - black to black, red to red,green to white...and insure that the junction box is indeed well grounded to the supply bare ground wire - so that the metal flex will serve as a supplemental ground to the cook-top.The only other consideration will then be - IS the exisiting wire size and breaker that used to supply the Jennair correct for the new unit..? And if so - then you should be all set with your suggested hook-up...but without electrical nameplate data for both units for comparison...I have no way to determine that....both companies make several different models with different power supply requirements.
If the electrical data is compatible between the two units...then you should be all set as suggested - without having to rewire the cooktop.
Hope this helps...please follow-up if you need more details or have new information for me concerning this cooktop.
Try carefully cleaning around the ignitors. Also clean hole in burners. Clean the holes closest to ignitors. This can be caused by a crack in ignitor, this requires replacement.
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