There is a way round it. I'm not sure if its by luck or whatever but someone i know has 2 of these machines and he can use any cart in them he likes. I wish i could do the same but i am bound by the rip-off // fixed price that microboards price the carts at!!!
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I have had this problem and tech support said to adjust the sensor on the left that the cartridges pass by so the sensor can sense the foil strip on the cartridge. I moved mine a little closer to the cartridge path, but obviously you can't move it too much or the cartridge will hit the sensor.
The reason you are having trouble with DVD's and not CD's is that the DVD's are a little thicker or taller than the CD's. The area above the belt system has to be adjusted upward. this adjsutment is not in the manual, and is complicated. My company, Techware DIstribution, has had as many as 20 of the PF-1 and PF-2 printers running in our production and demo room. We can walk you through the steps to make the adjustment if you like.
I am assuming you are using a PF-2 printer. If you are using a standard HP78 ink cartridge instead of the Microboards cartridge, the unit will only print approx 5 discs before it stops. The microboards cartridges have a security tag under the barcode label that is scanned by a magnetic reader on the left hand part of the unit. If you are careful, you can use a razor blade and remove the label from a microboards cartridge and tape it on the front of a HP ink and save yourself about $25 an ink cartridge...
I have found that a slight forward adjustment (actually, it was adjusted all forward, so I had to bend it)of the vertical post that holds the reader so that it is closer to the inkcarts-- but really have to be careful that you don't adjust too close, or else the carts might strike the reader. I moved the reader closer by about 1/16th of an inch-- that solved the problem.
Too bad Microboards had installed this-- just to milk their own clients of their products. If there was another alternative, I'd be there.
Just a note to others-- if the reader does not read properly, it will stop the feeding of the disks alltogether and you will have a flashing down arrow on the right and the red light on the left.
I have resorted to having the carts refilled-- works great.
The previous poster is most likely correct. You have to use Microboards ink for the PF-2, PF-3 and PF-Pro printers. The part number you need is the PRF38ml. The PF-2 printer has a sensor for the barcode on the PRF38ml as well as a RFID chip for verification.
If this does not fix your issue, then the sensors that scan the barcode and the RFID chip may be broken, dirty or out of alignment. If so, you need to contact Microboards or an authorized Microboards repair center for repair services.
there is a magnetic strip in each cartridge of ink under the label. If you open up the cover of the unit on the left hand side facing the unit, you will see a bracketwith a circuit board on it that the ink carraige slides over. Under the board there is a magnetic reader(like a credit card machine) the ink carraige slides by and it reeads the ink to make sure it's proprietary cartridges. the reader has to be very close to the cartridge or it will send the machine into error mode after 5 discs and not drop any more. You have to physically bend the metal arm down till the readers within a few mm's of the cartridge (like the width of a quarter) this will fix your problem.