Question about Dell 922 All-In-One InkJet Printer

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Cannot access scan function

I have a Dell 926 all in one and just loaded the drivers onto a HP Pavillion. Everything loads up but when I try to scan from the All In One center I get a communication error. I can print fine...I just can't scan or copy!!! Any ideas out there?

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Hi , did you try a manual copy thru the printer operator panel to make sure that there are no issues with the hardware , if it is copying manually then its an issue with the software , you need to uninstall the printer drivers through the Printer Disk ****make sure to disconnect the printer cable from the computer before uninstalling the drivers **** once the printer drivers are uninstalled restart the computer and get into the Safemode (**keep tabbing F8 when the system restarts for safemode**) and delete the following Folder " SPOOL " it is located under C:\WINDOWS\system32. after deleting the Spool folder restart the computer and install a fresh copy of drivers it will resolve your issue.
Do let me know once you perfrom these steps.
All the Best.

Posted on Jul 12, 2008

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