Question about Symantec Norton AntiVirus 2004 - (Open Box) for PC

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My Credit Card Statement shows I have paid twice for my Norton Internet Security Subscription. One of the order numbers is 1850382536 dated 23.6.08. The amount is £39.99 for each. The references on the Credit Card Statement show Symantec Nortonrenewal 276165600 GBR and the other one shows DRI*Symantec Luxembourg, LLUX. This has arisen because having paid the first, I still had messages on my screen which said my subscription will expire on 20.6.08, even though I thought I had paid it, so I thought my payment hadn't gone through, so I paid it again. Can you help on this please? If you are not the correct contact, please let me know who I should contact. Thanks. Robert Mitchell

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  • bob22205 Jul 10, 2008

    The amounts are £39.99 twice.

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Ok, here are the Norton folks that can help you with that: instant chat online http://www.symantec.com/norton/support/cs/contact_cs.jsp
or fill out this form online to open a phone support request https://www.suth.com/symantec/CreateOnlineCSTicket.asp

ONly Norton can help you with this as it is a billing issue. they should be able to remove the extra charges and get you on the right track.


Posted on Jul 10, 2008

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You should call Symantec for this concern because they should explain what happen to this transaction.

Hope that helps....

Posted on Jul 10, 2008

  • Mark Gil
    Mark Gil Jul 10, 2008

    You really need to clear this concern with Symantec since that is a problem with your statement of account...so I suggest you to call :



    Symantec Corporation
    20330 Stevens Creek Blvd. Cupertino, CA 95014
    tel +1 408 517 8000
    fax +1 408 253 3968
    Web Site: www.symantec.com

    European Operations Centre

    Symantec Ireland Ltd.
    Ballycoolin Business Park
    Blanchardstown
    Dublin 15
    tel +353 (0)1 803 5400
    fax +353 (0)1 820 4055
    Web Site: www.symantec.ie

    Hope that helps.....

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If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !

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