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Cisco aironet 350 - media disconnected

6.2 client utility loaded and the firmware that came with that download installed on the laptop, i can see the card in device manger no ! or x symbols, but ipconfig says media disconnected and no wireless networks are detected.

Run tcp/ip reset (but wired ethernet connection conects to the net fine)
winsock reset
dns flushed
tried with auto ip and a forced ip
tried in safe mode with networking
tried with two routers (both bt voyager 2500v) - yes wireless turned on!
tried with different wireless channels
tried in both card slots on the laptop
tried with speed set to auto and speed set to 1meg (on router and on card)
tried with wireless mode set to auto and set to b (on router and card)
it was working with a bt voyager wireless card i no longer have


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  • 5 more comments 
  • Matt Major Jul 11, 2008

    any body!

  • Matt Major Jul 15, 2008


  • Matt Major Jul 18, 2008

    any ideas

  • Matt Major Jul 20, 2008


    Tried that no luck, the cisco card is not getting an ip address, even when i force one it still will not pick up a network.

    xp sp2, Acer laptop travelmate 2500

  • Matt Major Jul 21, 2008

    tried - still no ip address

  • Matt Major Jul 22, 2008

    got another card - that one works fine

    thanks for your help

  • kegarun Mar 10, 2009

    how to enable security in linksey router?


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  • 287 Answers

Does your laptop have a switch on the side or Fn key (blue icons on the F keys) to turn on/off the wifi.

Sometimes Fn + F2 will toggle the wifi on/off.

Post your make/nodel laptop and OS for more specific advice

I avoid using client utilities with wifi. In the conection "allow windows to manage connection" and see if you can connect

Posted on Jul 20, 2008

  • 1 more comment 
  • Dave Jul 20, 2008

    I suggest you go back to basics.

    uninstall the cisco util and the card driver reboot and then install only the card driver...

    check that the OS recognises the card and it powers up ok and it gets an IP etc.

  • Dave Jul 21, 2008

    OK try this, start, settings, network connections, right click the wifi conection and select properties,in the wireless network tab, ensure that "use windows to configure wifi" is ticked,

    press the "view wireless networks" button

    does you router come up?

    If not connect to your router via ethernet cable and go into the wifi settings and ensure that the wifi settings are set to "broadcast SSID" and try above again.

    Another possible option is to try the wifi settings with the WEP or WPA set to none/disabled to see if it is a security issue preventing the card from connecting and gettingan IP.

    also check in device manager, right click the wifi adaptor and in general ensure that device is enabled, also my wifi has an "ON" button in the advanced tab...

    Post back results

  • Dave Jul 22, 2008

    glad its sorted


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