I had the same problem when I had the cartridges refilled. Aparently some electronic part inside the cartridge needs replacing when a cartridge has been re-filled. If its a new cartridge i do not know the answer.
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When you replace the toner cartridge, you need to reset the printer to tell it that it has a new cartridge.
The way you do this is to buy and install a toner reset chip.
You can readily buy these online from sites like Ebay. Make sure you get installation instructions when you buy the reset chip.
open the cover and now remove the waist toner container (you say it is empty) check the conection to the drum unit sometimes if the waist toner is verry full there is a pille of toner closing this connection, now clean it and all the sorounding from the toner and mount the waist container back in his possition, close the front cover and try, it should work now.
most toners have a wing or *** or? that contacts a sensor in some way when the lid closes to tell the machine a toner is present. ive had these pieces broken off on new toner or the toner sensor may be disloged from its seat. check around the perimiter of the lid to find the sensor then see if anything is present to trip the sensor. if its broken off stick a q-tip in the sensor that will get you printing til you can replace the part
I have just resolved the "Install black cartrige" issue on my printer I am not sure if it will solve everyone's problem but these are the steps I took to solve the problem.
1. removed the black cartrige. 2. removed all the paper from the tray and noticed that one of the pages was a little jammed. 3. I then turned the printer on and off again and still encountered the "Install black cartrige" error message. 4. I then put the black cartrige back in the the printer and restarted the printer. 5. When the printer restarted it started to initialize correctly and I perform some test prints to confirm that it was back up and running.
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done