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We cannot seem to get a Delonghi AC925CHS microwave from Argos which will work properly. We had the first one for about 3 months before all a sudden it started making a whiring sound and then the bulb went out. The bulb would not come back on and although it still heated things up the whiring noise was still there. So we took it back and they exchanged it for another new one. First time we use it it sounds ok. Second time part way through the cooking it starts making a whirring sound and there is the distinct smell of ozone - the whirring sounds like it is coming from the fan at the back. We have tried it over and over but the noise will not go away and there is still the smell. One thing to note...on both the models we have had there has been a silver card thing attached to the right hand side inside the microwave - it almost looks it supposed to be there? Is there a known problem with this model of microwave? If we have to take it back again we will definitely change it for a different make as we are not exactly impressed with delonghi at this moment in time. Any suggestions?

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  • jasonanglish Jul 22, 2008

    AC925CHS microwave.

    Yep, exact same problem.

    Bought from Argos for 75 pounds (no pound sign on my pc).

    Shipped to Australia and now the light has gone out and the turntable does not turn.

    Will try to contact Delonghi Australia



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> silver card thing

This is the waveguide cover and it provides important protection for the magnetron.

The waveguide cover is usually about the size of a playing card and often held in place by a plastic rivet.

Quite often this is due to grease or food particles stuck to the inside of the oven or stuck on or behind the waveguide cover.

It can be fragile, and the metal edges of the oven behind it can be sharp, so be careful!

The cover and the metal behind it should be cleaned with a mild, non-ammonia cleaner.

If the cavity metal of the oven is chipped or charred, it will have to be sanded smooth and clean and dried thoroughly.

Then you can apply some high-temperature appliance paint.

If your waveguide cover is burned, it will need to be replaced.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jul 11, 2008


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