Question about HP PSC 2410 All-In-One InkJet Printer

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Faxing I have an Hp2410 Photosmart all in one and am having trouble receiving faxes. The carrier for my phone is vonage. Is there anything special I need to do for a configuration? I have spoken to them several times and have come up empty.

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  • igluma Jul 17, 2008

    Same thing in my case. I also have a vonage as my carrier. It seems to be connecting at first, but then It comes with "Failed", error code 232. But I'm able to send my fax anywhere I need to w/o any issues. Please advice.

    Thank you,




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I was able to get my psc2410 to receive faxes by changing the baud rate to 9600. I still have an issue transmitting. Here are the instructions to do so:

1. Press * and # at the same time, and then release both keys.
2. Press 1, 2, and then 3, releasing each key before pressing the next.
3. The display window should read "Service" with a revision number.
4. Press the right arrow button once.
The display should read System Configuration or r/w parameters. Press Enter.

*** If it shows r/w parameters at step 4, go to Step 6 or follow next step.
5. Press the right arrow button until r/w parameter appears in the display. Press Enter.
6. The display should read parameter 0.
7. Press 153 on the keypad to go to parameter 153. Press Enter. Change the value to 2 and Press Enter again.
*** The display should again read parameter 0
8. Press 159 on the keypad to go to parameter 159. Press Enter. Change the value to 2 and Press Enter again.
*** The display should again read parameter 0.
9. Press Cancel until you reach the date and time screen on the Panel again.
This should reduce the fax transmission speed.

Posted on Nov 08, 2008


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Without knowing the exact model, I am unable to direct you to tech support....A common problem that causes this is either the phone cord is plugged into the out instead of the in jack on the back of the printer. Another possible situation is that you have VoIP phone service (comcast, or vonage) which doesn't provide a true dial tone for faxing, in which case you would need a dedicated phone line for the fax.

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There is two things i can think of that can cause this. The number one is if you are using a voip carrier (like vonage or att voip or comcast digital voice) they are usually not compatable with fax machines. You will need either a dedicated fax line or you will need to whats called a fax line from vonage or comcast, or from your voip service. If you are using a phone line test to make sure you have it connected correctly buy simply dialing your cell phone or a friends cell phone (let him know you are going to test) once you do this you will hear a ring and an annoying fax machine tone buzzing in your ear. if this is the case and you do have everthing connected correcly i would put a trouble ticket in with your phone company, to test the line condition of your line (to make sure its not shorting or anything like that)
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Problems faxing with VoiP

Not exaclty, Becaure VOIP Is a Service provider which supports Digital, and the All-In-One we have is a Unit which detects analog signals the best.
And that is the main reason you are not able to send and receive faxes through VOIP Servies.
First i would recommend you to call Vonage and ask why you are not able to sena a fax through thrie VOIP Services.
They should have a fix for the same, because you pay for their services.
And if in case you call HP and check the same issue, they will also dierct you to call your service provider and clarify the same with them.
One step that you can try is by decreasing the fax speed.
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1. Login to your Vonage account online and click the "Features" tab.
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NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
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6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

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Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

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I am afraid to inform you that Comcast does not support faxing.

Please click on the web link given below to get the answer.

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