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Make sure that your phone's in call volume is not low or muted. In case it is fine, then the problem is with the microphone and it needs to be replaced. I'd suggest to get it replaced by some authorized person or good mechanic as it will require the dismantling of your phone and if you would do it without the experience, then you might break the cover.
You will have to do a master or "hard" reset which will reset your phone to factory state. This can be done via Tapping Start > Settings > System tab, then tap Clear Storage and input "1234". Conversely you can also hard reset your phone by holding both your softkeys (the physical keys that map to left and right menu options) and using your stylus to hit the reset button while holding those two softkeys. Warning: when "hard reset" executed ,it will delete all files and back to factory setting...You better save your important files.
Hope it may help you;
I hate to say it but you might need to hard-reset the phone. If you choose to do so BACK UP YOUR DATA first. You can get a free program called "PIM Backup." This will let you back up all of your contacts, emails, etc. (all personal information). To hard reset, hold down both of the soft keys at the same time, then simultaneously use your stylus to hit the reset button. You should get a black screen with some text on it asking if you want to hard reset. Press the "send" key to confirm. If you don't get the screen right away keep trying as it doesn't work perfectly every time.
This would be a mic not a spear my friend you need to have this replaced or ship the phone back to the carrier for a replacment I do know most carriers have this insurence and you must have it if you have a g1 at least I would. This sounds like another Tmobile phone gone bad and it would be in your best interest to have it replaced. You als may want to check and see if you did not mute the mic accidently.
I had the exact sane problem! Im with rogers so I brought it to the rogers booth the said it could be the blackberry itsself but I had just gotten it a week ago so it couldnt be it then they figured out I didnt put in my sim card properly so maybe it could be that
This is a common problem with phones that are designed primarily for games and internet use. The voice part just does not work as well. That said, I have a few suggestions for you. First, if you are using speaker phone switch it off. If you are not using speaker phone switch it on. The speaker button is in the bottom right had corner of the keypad. Second, if you need to go hands-free find a high quality hands-free device. Your cell phone provider will have the best suggestions for you. Thirdly, take the phone in for servicing to make sure it is not a faulty receiver in your phone. Best of luck.