Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Right cartridge error

"Right cartridge incorrect". I have tried to clear this several times, today I bought brand new cartridges (both black and color); problem continues. Please help!

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  • davidhellr Aug 27, 2008

    The spring tension wire looks ok. But the message continues to appear.

  • kikimo Nov 02, 2008

    I have a HP officejet 6110xi all-in-one. It is saying right cartridge incorrect! Its also making an unusual jammed clicking sound when i boot it up and won't stop until I shut it off. It won't even fax. Nothing. I've only used for faxing maybe 20 times at most since I purchased it brand new at office depot.  I'm frustrated and am not about to waste my money on a new cartridge! BAD HP!

  • davidhellr May 11, 2010

    Correction - my model 6110

  • davidhellr May 11, 2010

    Thanks for the suggestion. I tried it on my model 6100 but couldn't find any silver disc battery on the left hand side. Could it be somewhere else on this model?



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Well, it does have an internal battery, but not on the left hand side. I've just stripped the whole unit down, removed the flatbed scanner, taken the sides and back off and got to the main circut board on the right hand side. it has an in built battery component which is basicaly 2 small watch batteries placed on top of each other and wired into the board. I have disconnect this component and put it all back together. After all that, its not made any difference and i'm still getting the same error.. time to sick it in the bin and buy a new one i think....

Posted on Nov 05, 2008


The 6100 series does not have an internal battery back up.

Posted on Oct 15, 2008

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Flex ribbon cable at the rear of the housing that the cartidge fits into is probably punctured. It happens a lot with this model. Remove the offending cartridge and look at the electronic ribbon in the rear where it contacts with the cartridge contacts. There is a spring tension wire in the housing that holds the cartridge snug that breaks loose and punctures the flex ribbon rendering the printer useless as there are no part available to repair this HP defect. It is a well known defect / poor design flaw in this machine.

Posted on Aug 03, 2008

  • parkerguy Sep 05, 2008

    Here's another trick for you to try. Sounds like the printer may have the error locked in non-volitale memory and is unable to get past it.

    Open the print as if you were going to change the cartridges. Unplug the machine. With the printer top up, carefully separate the hinge stop support on the left. Its the big plastic peice that prevents the top from opening further. Open the machine a little wider so you can look inside on the left side. You'll see a silver disk, the battery. Carefully remove the battery and wait about a minute before putting back in the same as it was. Pay attention that is goes in the same way as one side is positive and the other negative. Re-assemble the dislodged hinge stop. Power up the machine again. This may erase some of you settings (date, time, etc..) but should clear the error. If the error is still present you probably have a bad board.

    Let me know what you find. I had this today on another model and that's how I resolved it.

    Cheers. Hope that helps.


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Fiend your solution direct from hp. Here is your solution...
Right cartridge error - 237c944.jpg

Posted on Feb 28, 2009

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Posted on Jan 02, 2017

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hi friend

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