(Provided that you have a backup on your PC already)
Here's how I fixed my frozen tomtom one. I attempted to access the tomtom drive from "My computer". It said the drive was not formatted, so I formatted it. (full format). Red x was gone upon formating and tom tom program (TomTom Home) on my computer was able to work with it again. Of course the formatting left the Tom Tom drive completely blank. Copy files from backup folder to TomTom Drive (takes about 20 minutes). That should do it.
By the way, there is no card slot on a TomTom One. Using the Tomtom USB cord did not fix my problem.
Yea you are right about the format fixing the issue....the problem with what you said,......is that once you format the unit ALL info is erased...So publically informing people to format their device is not fully correct.....If you are going to attempt to format....MAKE SURE THAT YOU HAVE MADE A BACK UP YOUR UNIT FIRST......this way you have info to put on it....
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Well i am writing this wile I am trying this out...
I have a TomTom Go 910 that has a RED CROSS FLASHING on the bottom corner, what I have found is that if you have backed up your TomTom Go i maybe able to reset the TomTom Go on my computer but if you havent you may have to find on try finding one on google but i have a TomTom Go 910 you can download the 910 on http://rapiddigger.com/download/backup-go-910-rar-9110176/.
after you found the back-up you can connect your TomTom Go to your computer using the USB provided from your TomTom Go, replace the doggie file with the new one, then this should change it back to the FIRST update given...
(WARNING >> PLEASE scan the file befor you put it in your TomTom Go it might contain a very very evil virus<< WARNING)
That is really strange! I can only suggest that you verify what MAPs are physically on your TomTom device by connecting it to a PC/LAPTOP and use Windows Explorer to look at your GPS drive folders: should see a folder for each 'country' (like GUAM). The normal way to check which maps are registred and loaded on your device is to use TomTom Home -> Update maps function: it will show you the status or whereabout of any Maps that you have loaded or backup and which one can be purchased. Hope it helps: let me know how you go. ps.i f you wisely backup your device on a regular basis (via TomTom Home or direct copy to your PC/LAPTOP), you could always RESTORE FROM BACKUP and start again.
Hi, If you have a backup of the files ( either on your SD card or on some models like the 910 , the internal hard drive ) you can try formatting the media then copying the backup files over onto it. It's likely that files / data is corrupted on the SD card / hard drive and that is why your tomtom freezes. Anyone reading this , Backup your TomTom SD card or its hardrive to your PC , do it now as it can save a lot of pain later. if you don't have a backup already , try and make one now . it's also possible your SD card has become faulty but if you can get the files off it onto your PC then you have a chance of copying them over to a good card in order to cure your problem . If it's not a fault with the SD card then at least you have a copy of the files , meaning you can't make things any worse than they already are. Good luck.
Either faulty / corrupted files on the hard drive or a faulty hard drive ( not uncommon ) is causing this problem. Effectivley causing the TomTom to lock up as it cannot procede . In order for a tomtom to turn off normally , it needs to have fully loaded up normally. Your tomtom isn't loading up properly , hence the problem. If you have a backup of the tomtom hard drive ? ( I hope you backed up the files to your PC ) then you can try formatting the tomtom hard drive and copying the files back to it from your PC .
Hook the Tomtom using the USB cable to your computer. You should see the Tomtom drive under My Computer as a drive letter.
Backup all data from the Tomtom to a folder on your computer. Now select the Tomtom drive and right click, select properties, select tools, and then Check now. Allow the computer to fix any problems with the Tomtom drive. Once this is completed. Remove the USB cable and do a reset. Now turn on your Tomtom and it should work.
My TomTom One is acting up. All of a suddent, it has a hard time finding a valid GPS signal. Then, it sometimes becomes frozen at the first screen when you turn it on. When I try to connect to the computer, the menu page comes up on the computer screen, but the unit does not respond to anything. This unit has operated smoothly until now and I have done nothing to change it. Any ideas?
TOM Tom no charge and will not turn on leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds. STEP 1
Connect your TomTom to your computer
via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
Format your Tomtom via MY Computer.
Copy the Yellow Folders from the backup
you made in STEP 1 back to the TomTom.
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.
I had the same problem...I contacted Technical Support at TomTom and found out the following: I had purchased my unit through Dell and there seems to be a lot of calls in to them to get it going. It IS possible to get it working again.
This is a copy of the message I received from Technical Support...it does include formatting the drive...you will need to back up your maps...
After all maps have been copied to the computer, we can reformat the disk. This is done by entering to My Computer and right clicking on the drive that displays the TomTom. From there, left click on format and choose start (not quick format). In one to two minutes, the disk will be formatted and all files will have deleted. This does mean we will have lost all demos for audiobooks and mp3 player. After doing this, we can copy the map folders back onto the TomTom drive from the desktop. Then, we can open the TomTom HOME program. Once the program reads the TomTom drive, it will check for updates. These updates should include a TomTom program application and voices. We can download these updates and then choose to install them. Once installed, we can then safely remove hardware. The unit should reboot on its own, but we may have to reset the unit if it does not. After doing this, the unit should be in full working order and you should be able to navigate.
Just a quick note...in order for the TomTom to work correctly, we must have an application, a map, and at least one voice installed on the hard drive.