Hi there, 1. Restart
the computer. NOTE: If Safe Mode does not work please retry the first two
steps and select the Enable low-resolution video
(640x480) option instead. If this option is selected your
desktop will be bigger than usual - this is by design. At this
point you should be able to get into your computer without a problem;
however, your video card is disabled so you will need to download and
install the latest drivers for it. If you had noted the make and model
of card when you were in the device manager you can search for this on
the internet and/or contact the hardware manufacturer for help. Once the
drivers are installed correctly on the system you should be able to
boot normally without any resolution problems. Post back we will be happy to help you. Hope this helps. Cheers!!!
Did you make any hardware or software changes in your computer after which this is happening?
Which is your operating system?
Do you see Black screen after os loads up? if yes then its a black screen error.
A black
screen may occur if there is a problem with the video card drivers and
Windows 7. To resolve this problem please follow these steps:
2. Press the
F8 key before it enters Windows.
3. Select
the Safe Mode option in the Advanced Boot
Options menu and press Enter.
4. Once in your desktop, click
on Start and select the Control Panel.
5. Select
the Hardware and Sound option and then click on Device Manager under
Devices and Printers.
6. Expand
the Display adapters list - this should display the video card that is
currently installed on your computer. Please note the make and model
before proceeding.
7. Right
click the video card under Display Adapters and select Disable.
8.
Repeat this step if more than one video
card is showing under Display Adapters.
9. Once all
display adapters have been disabled restart the computer in normal mode.
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