Toto Toilet Bowl  Carrollton  CT774S.51 Logo
Posted on Jan 06, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Toto toilet CT774S. The metal flush handle has fallen completely out of the tank. It's easy enough to slide it back in and push the metal rod into it inside the tank, but it isn't held securely in any way and slides right out again when it is used. It seems that there needs to be something to secure the two parts together but I see no sign of anything like that. What am I missing? Thanks for any help.

  • eileenm Jan 06, 2011

    Thanks so much for getting back to me! I searched for any kind of part that may have fallen off and found nothing. Because of the design it also didn't seem as if a nut would have actually connected in any way with the handle. I called Toto customer service (1-888-295-8134) and spoke with John who said that they have had issues with the this particular part and are sending me a replacement handle although I'm out of warranty. My take is that they tried to be too clever with the design and should have stuck with tried-and-true nuts and bolts. They get an A for customer service, however, so hopefully the new part will solve the problem and save me $70.00! I should also clarify that the toilet is the CST974CEF (I gave the wrong number in my original question). Thank you, Moe, for taking the time to help me out!

×

2 Answers

Morris Stevens

Level 1:

An expert who has achieved level 1.

MVP:

An expert that gotĀ 5 achievements.

Governor:

An expert whose answer gotĀ voted for 20 times.

New Friend:

An expert that has 1 follower.

  • Contributor 13 Answers
  • Posted on Jan 06, 2011
Morris Stevens
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that gotĀ 5 achievements.

Governor:

An expert whose answer gotĀ voted for 20 times.

New Friend:

An expert that has 1 follower.

Joined: Jan 06, 2011
Answers
13
Questions
0
Helped
5525
Points
43

It appears that you are missing the nut that goes inside the tank. Look around inside the tank for it. If you do not find it, I suggest you take the lever to the nearest home center and try to find a replacement nut, or a cheap handle you can use the nut from. Most flush handle nuts are left-hand (reverse) threaded. I searched the internet for the part number for the flush handle assembly ( THU141#XX) and the price is nearly $70.00. Good Luck

Jerry Z

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that gotĀ 10 achievements.

MVP:

An expert that gotĀ 5 achievements.

Sergeant:

An expert that hasĀ over 500 points.

  • Expert 180 Answers
  • Posted on Feb 11, 2013
Jerry Z
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that gotĀ 10 achievements.

MVP:

An expert that gotĀ 5 achievements.

Sergeant:

An expert that hasĀ over 500 points.

Joined: Feb 11, 2013
Answers
180
Questions
0
Helped
60410
Points
537

I know exactly eileenm was talking about. The handle on one of our Toto toilets was falling off about once a month for the past several years. I would push it back on, but it would fall off after a while. I finally had enough and came up with a solution that works pretty well. I know it's been a while since the last post, but I thought I'd put my solution up here in case someone else might have the same problem.


The particular design of the flush handle and rod does not have any bolt holding the rod into the handle. Figure 1 below shows the general setup of the rod and handle when it's off the tank. The brass rod fits into the metal handle and is held there by friction. There is only one way to assemble the parts and have the toilet flush.


Figure 1.



Toto toilet CT774S. The metal flush handle has - 2_11_2013_6_45_03_am.jpg

Figure 2 shows the end of the rod that is push-fit into the handle. It appears that the system is designed so the crimp in the rod will be inserted into the handle and the expanded part of the crimp will hold the rod in the handle (arrow) because it is slightly wider than the rest of the rod.



Figure 2.



2_11_2013_6_49_40_am.jpg

This would work OK except for one problem. There is a tab on the handle (Figure 3) that prevents the rod from being fully inserted into the handle. (It could be rotated 180 degrees and be fully inserted, but then the rod would be oriented incorrectly to activate the flapper valve.)



FigToto toilet CT774S. The metal flush handle has - 2_11_2013_6_51_46_am.jpgn>

2_11_2013_6_51_46_am.jpg

The solution is to remove the tab. The tab on the handle can be removed easily by breaking it off with pliers (Figure 4). You could also hacksaw iToto toilet CT774S. The metal flush handle has - 2_11_2013_6_52_54_am.jpgn>

Figure 4.


2_11_2013_6_52_54_am.jpg

Once I removed the tab, I was able to shove the rod completely into the handle. It is a tight fit, and required a vice or C-clamp to push it fully into the handle. Figure 5 shows the rod when it is inserted into the handle, and figure 6 shows it fully inserted. Notice the rod now sits about 1/8 inch deeper into the handle because the tab is removed. I wrapped the handle in a rag to prevent scratching, and used a vice to push the rod into the handle.


Figure 5. - before pressing the rod fully into the handle



Figure 6. - after the rod is pressed into the handle

2_11_2013_6_56_35_am.jpg

After performing these steps, the rod is now firmly inserted into the handle and will not come loose. At this point, I re-assembled the rod and handle assembly back onto the tank. It's been working for quite a while with no problems.



I hope this helps...

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

The handle on our Toto toilet is sticking in the down position after flushing. How do you remove the handle to lubricate it?

If i recall correctly there is a retaining nut on the inside of the tank, this will slide down the interior lever toward the chain.
It MAY be reverse threaded, I am not sure but wished to suggest enough caution.
0helpful
2answers

HAve to hold the flush handle down for several

change and or adjust the flapper valve if the chain is to long flapper wont stay open long enough for the water to drain into the bowl
0helpful
1answer

My toto toilet has both 1.6 gal and 6 gal flushes. the short flush doesn't go down.

I am not a toto expert but i think i understand the gravity control toilet concept.A gravity flush tank type toilet flushes do to the force of water traveling from the tank to the bowl in a small passageway and forces the water in the bowl towards the integral trap in the toilet.In other words the water isnt dumping quick enough or the passageway is restricted.,My guess is the flush valve isnt dumping all at once.
0helpful
1answer

Toto toilet will not flush. Arm does not move inside.

You need to hook up the drain mechanism or (flapper chain, if it is hooked up you need to shorten it so when you flush it lifts the flap.
Oct 15, 2009 • Home
0helpful
2answers

Toilet keeps running slightly when it should shut off . Do I have to replace the entire float mechanism?

Some time it is possible to replace the small rubber washer which forms the seal

Still means stripping it out

Quite easy really unless your toilet is very old and has metal parts then it will be corroded and will need Plus Gas to get it off
Sep 21, 2009 • Toto Home
0helpful
1answer

Toto flush handle problem

did you try a new flapper? sometimes those are the reason they wont flush properly. check out the american standard cadet 3 it's half as much as a toto and works just as well
0helpful
1answer

Toto toilet, flapper doesn't stay up long enough to flush

One of two things is the problem. First, make sure that you have a tight chain with little slack. If there's too much slack, the flapper won't catch in the passing air to stay up. Second, the flapper is not correct for that style of toilet. You might want to look into purchasing a new Kolby filter that has a removeable cone in the center. Move that cone to 12 o'clock to allow the maximum amount of water to run through the flush valve. If the flapper you have now is flat, it needs to have a cone in the center on the underside.
0helpful
1answer

Toto toilet ultra max flush

Open the tank and examine the linkages between the handle and the flapper. If the handle is sticking, it sounds like there may be either mineral buildup or a stuck chain.
Not finding what you are looking for?

773 views

Ask a Question

Usually answered in minutes!

Top Toto Home Experts

john h

Level 3 Expert

29494 Answers

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you a Toto Home Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...