Forgetting your Yahoo! password or ID can happen to anyone, Yahoo! has established procedures for you to retrieve both without having to create a new account.
The password and ID retrieval process is a short and simple one, but you must follow it exactly. The forgotten password process does not give you the password you created when signing up for the account, it gives you a new one, which you can change later. Forgotten Password
To recover your Yahoo! account password, click on the "Sign In" link from the Yahoo! homepage, which will take you to the "Sign in to Yahoo!" page.
Follow the "I can't access my account" link directly below the yellow "Sign In" button.
Select the "I forgot my password" radio button on the next page and then click "Next."
Enter your Yahoo! ID and the code as it is shown and then click "Next."
From the following page, choose whether you want your password sent to the alternate email address or cellular phone number given when the account was created, and then click "Next."
An email is then sent to your alternate email address or cellular phone inviting you to reset your password.
From the Yahoo! homepage, follow the "Sign In" link located near the top of the page.
On the next page, click on the "I can't access my account" link directly below the yellow "Sign In" button.
On the next page, you must provide the alternate email address, birth date, country of residence and postal code given when the account was created.
When finished, click on the "Next" button and your ID will be emailed to your alternate email address.
Password Security Questions
If you do not have access to the alternate email address or cell phone number provided when the Yahoo! account was created, you must click the "I can't access any of the above" radio button on the "Please select an option to reset your password" page.
After clicking "Next," you must provide the answers to the security questions selected when the account was created before you are able to reset the account's password.
When All Else Fails
If the Yahoo! account password or ID retrieval methods don't work, you may want to create a new Yahoo! account.
This is done by following the "Sign Up" link at the top of the Yahoo! homepage, next to the "Sign In" link mentioned earlier.
If you choose to create a new account, be sure to remember the alternate email and cellular number you provide in case you find yourself in a similar situation down the road.
Feb 19, 2014 |