Question about Canon ZR500 Mini DV Digital Camcorder

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Help! having similar problem with my camcorder?

Tape will not eject. Tried removing battery and turning on with eject button pressed. Sounds like something is jammed. The motor whirs and then slows down. HELP. zr500 canon

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  • zayla2003 Jul 10, 2008

    Please help there are no places in my area that fixes camcorders and I got mine from a garage sale(No warranty there).

  • 33Winston33 Jan 20, 2009

    I have a Canon ZR50 and the tape I put in this morning won't come out. It made a horrible noise and now it indicates on screen that there is no tape in the drawer...how do I get my tape out without loosing my vacation footage?

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Sounds like something is jammed in the tape carriage
Call canon and send it in for sevice.There is no tip or trick for carriage jamming issues

Posted on Mar 26, 2010

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2 Answers

Can not eject tape


I had same problem, while transferring media from TRV-16 to DVD, tape would not play, then would not eject. This after transferring several tapes to DVD. I tried several things over the last couple months that did not work before finally getting it open today. It did me no good to remove several of the outer panels that were each held by two "tiny" phillips head screws each. Went to the internet, found your post, also found a post that referred me back to SONY page which follows.......

Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
  1. Turn off the camcorder.
  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

Oct 14, 2008 | Sony Handycam CCD-TR416 Camcorder

3 Answers

Flashing code C:32:11


Remove the battery. Re-attach the battery, and power up the camera. Should retutrn to normal.

Jun 03, 2008 | Sony Handycam DCR-TRV140E Digital...

4 Answers

Tape eject


I have the same camcorder SONY DCR-TRV130 and have had this same problem.

The first time this happened, I was able to eject the tape by turning the unit to VCR, removing the battery then putting battery back in and pressing the blue eject button. Now 2 years later, same problem only the same solution did not work. I read many other solutions, and found one I had not yet heard of. They mentioned using a straight edge..... I was confused, but learned that the point is to try to press the blue eject button without having to completely open (lift) the door. I was able to use a strong paperclip (opened up or unfolded) I reached in with the paperclip and applied pressure to the blue button and as soon as I heard the "gears" turning, I lifted the door and the tape ejected.

Try it, I was very surprised that it worked. This has been a problem for me for about a month. I am pleasantly surprised to have a solution. Hopefully it will work for you too!

Sep 15, 2008 | Video Cameras

1 Answer

Eject a tape from my Sharp View Cam


Try removing the battery and reinstall it if you haven't all ready tried this

Sep 11, 2008 | Sharp Viewcam VL-A10U Camcorder

1 Answer

Flashing code C:32:11


USE THE MAINS ADAPTER....TAKE THE BATTERY OUT, AND CONNECT MAINS ADAPTER THEN IT SHOULD WORK THEN TRY EJECTING THE TAPE AGAIN

Feb 23, 2008 | Sony Handycam DCR-TRV103 Digital Camcorder

3 Answers

Cassate tape will not eject from my Canon ZR85 Mini DV Digital Camcorder


I found a temporary solution for this problem. When the tray with the cassette tape comes out remove the battery so that the tray will not go inside again. Now on top of the tray it will be written as "PRESS" just adjucent to it you can see a spring connected to the tray just press the string down wards and the tray opens and you can replace the battery. Hope this can help.

Feb 01, 2008 | Canon ZR85 Mini DV Digital Camcorder

1 Answer

Eject Button does not work


Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

Jan 10, 2008 | Sony Handycam CCD-TRV608 Camcorder

3 Answers

C:32:11 message flashes, cassette eject won't work, camera doesn't work


Just had this problem myself... called Sony. Here is what I did to fix this:

1. Turn off power
2. Open the LCD Display
3. Press "Reset" with paperclip/pen
4. Unplug ANY wires connected to the camcorder
5. Eject battery
6. Plug in DC charger
7. Power on
8. Attempt to eject tape
9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject).
10. The metal door *should* pop out and allow you to withdraw the tape.

I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.

Nov 24, 2007 | Sony Handycam DCR-TRV240 Digital Camcorder

3 Answers

CAMCORDER GR-DVL167EK


YOUR TAPE MAY BE DAMAGED IF YOU TRY TO OPEN THE CAMCORDER - HOLD EJECT BUTTON DOWN BEFORE ! YOU REATTACH BATTERY THEN READ THE ERROR CODE ? IF IT STILL DOES NOT EJECT .

Sep 10, 2007 | Video Cameras

2 Answers

Tape is stuck in my Sony handycam DCR-PC101


If you turned on the power or inserted the battery while pressing the ejct on the camcorder then you have a serious mechanical control curcuit fault or a power supply thats bad inside the camcorder. Probably those small surface mounted pan caps that ALWAYS go bad. It time to take the unint to a pro to be checked unless you have all mthe speacial tools and extenstion cables to work on this camera. Good Luck

May 10, 2006 | Sony Handycam DCR-PC101E Mini DV Digital...

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