Question about Tomtom GO 910 GPS Receiver

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Tomtom where can I send back my tomtom its still under warranty having problems no screen brought back to store and they said I have to return it to company

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You didn't say where you were located but the best place to go is their website: http://www.tomtom.com/ Select your country, then Support and go from there.

Good Luck!

- Jim

Posted on Jul 10, 2008

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Irulu displays dotted lines?


Such electronic devices from China generally aren't repaired under warranty--to be then returned to customers. Any such repair is not likely at a facility near your home in the US, anyway. If the fabricator or its importer contact here actually refurbishes these, it's likely performed at some single facility--the importer contacts (or perhaps the store--or another store) may then try to sell these again later, for a somewhat lower price, as refurbished units (perhaps not, though).

Once your return your tablet, the refurb process really has nothing to do with you. If you wait past the point of return and refund, the store then won't help you. The importer contact or company might instead send you another refurbished unit, after you ship your tablet--if it's still then technically under warranty.

It's far better to get the store to let you return it to get a refund, or to obtain a replacement--these are the best outcomes if it's defective. (People have trouble with refurbs, sometimes.)

If resetting to factory settings doesn't work, return it to the local store or follow the RMA process (return merchandise authorization) from the online store. If it's defective or broken after all, don't let your rights to return it to get a refund or replacement unit expire: Determine if it's defective in order to get return the process moving soon.

It sounds like a problem which likely may not be easily nor cheaply fixed. It's likely an LCD screen problem--perhaps the tablet was bumped around badly during shipping. (LCD screens really prove quite delicate. This is a larger tablet's LCD screen giving the problem now, after all--it's more likely to be damaged if it's not packed and shipped well.)

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If the coffeepot stops working after a year do you have to send it back to company or can you take it back where you purchased it. I have the DCC-1200


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If the unit is still under warranty, I would have returned it.
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If the unit is still under warranty, send it back to Tomtom. Even if the unit is no longer under warranty, complain to Tomtom. There is a problem with the CLA (cigarette lighter adapter). It can cause internal damages to your Tomtom. What happens is that there are three wires in the CLA along with a voltage stepdown circuit board. The wire are +, -, and a signal wire. If the signal wire get disconnect the voltage could spike up to 12vdc. The unit is designed for only 5vdc.

If the unit is out of warranty then try the following website for repairs. They can fix the two chips which usually blows.

http://www.satnav-shop.com/

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I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.

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1 Answer

GPS Won't Turn On


I suggest any unit under warranty to be returned to its supplier or if they will not help, contact tomtom directly!

http://www.tomtom.com/support/index.php?Lid=1

Download the latest updates from tomtom.

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