Question about Tomtom GO 910 GPS Receiver

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Tomtom where can I send back my tomtom its still under warranty having problems no screen brought back to store and they said I have to return it to company

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  • 2,124 Answers

You didn't say where you were located but the best place to go is their website: http://www.tomtom.com/ Select your country, then Support and go from there.

Good Luck!

- Jim

Posted on Jul 10, 2008

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How do I return a product


well dennis, why are you asking us? try asking the company you bought it from, some companies have generous 30 day or 90 day returns (not many) others are strict with 7 day or 5 day return policies, this keeps GPS units from being bought, used for a month for a trip, then returned... contact them or read the order form you got. if it's a brick and mortar store, go in and quit wasting our time.

Jul 28, 2014 | Tomtom Sat Navigation Car GPS Receiver

1 Answer

Tom tom


HI I HAD THE SAME PROBLEM, GREEN LIGhT ON BUT NOT SWITCHING ON.
I contacted tomtom and with in 2 weeks i have my original 910 back in full working order. AND I DIDN'T COST ME A PENNY.
My tomtom was an insurance replacement due to stupid little thieves, but i didn't have any form of a receipt. I contacted free and they went through the normal try resetting the device BUT HOLD DOWN THE RESET BUTTON FOR 30 SECONDS NOT THE 15 THEY STATE IN THEIR HELP SECTION. Done that and it DID SWITCH ON only for a about 1 min due to the battery not holding its charge. So they sent me all the packaging to return it to them, did ask that i put proof of purchase in but couldn't so just wrote a quick not saying insurance replacement but checked when i activated my device on my computer it was july 2006 so expected to a repair fee thinking it only had 1 years warranty but if you brought after Jan 2005 it has a 2 year warranty. Received it back today full working order and the battery replaced. Worth contacting TOMTOM number is on www.tomtom.com/368
Hope this helps.

if that doesnt work and u need to replace the battery... there is electronic cards one is two screw remove that and second one has four screw remve all and remove the sockets than you remove two more screws from under that after remove battery carefully this is little bit diffucult be carefull
please check out the disassmebly instructions in the below link...
http://www.unc.edu/~bmoc/tomtom/Tomtom%20Go%20910%20Dismantling%20Manual.pdf
regards iversh

A very helpful rating is appreciated for responding to your
query....

Aug 30, 2009 | Tomtom GO 910 GPS Receiver

1 Answer

TomTom GPS not workig


If the unit is still under warranty, I would have returned it.
No need to fiddle around then...

Apr 12, 2008 | Tomtom ONE GPS Receiver

2 Answers

Tom tom 300


If the unit is still under warranty, send it back to Tomtom. Even if the unit is no longer under warranty, complain to Tomtom. There is a problem with the CLA (cigarette lighter adapter). It can cause internal damages to your Tomtom. What happens is that there are three wires in the CLA along with a voltage stepdown circuit board. The wire are +, -, and a signal wire. If the signal wire get disconnect the voltage could spike up to 12vdc. The unit is designed for only 5vdc.

If the unit is out of warranty then try the following website for repairs. They can fix the two chips which usually blows.

http://www.satnav-shop.com/

Jan 26, 2008 | Tomtom GO 300 GPS Receiver

3 Answers

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hold the on button (top left skinny button) for 2 seconds. And if that doesn't work, use a TINY pin to reset the unit.

Jan 12, 2008 | Tomtom GO 910 GPS Receiver

6 Answers

Blank Screen in my TomTom ONE 3rd Edition


Got it for Xmas. Same thing blank screen. Called TomTom and they sent a Fedex return label free of charge.

Dec 27, 2007 | GPS Devices

6 Answers

Tomtom 3rd edition


I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.

Dec 17, 2007 | Tomtom ONE GPS Receiver

3 Answers

Blank Screen


If it is under warranty return it asap or report the problem...

http://www.tomtom.com/support/index.php?Lid=1

Dec 03, 2007 | Tomtom GO 300 GPS Receiver

1 Answer

GPS Won't Turn On


I suggest any unit under warranty to be returned to its supplier or if they will not help, contact tomtom directly!

http://www.tomtom.com/support/index.php?Lid=1

Download the latest updates from tomtom.

Dec 03, 2007 | Tomtom GO 300 GPS Receiver

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