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You will have to set the Multi-ring pattern in the Printer Fax Setup to distinguish between the phone ring and fax ring
Press Setup button Scroll to Advanced fax setup ( Press OK ) Choose Distinctive Ring Pattern ( DRP ) Set the multi-ring you have been assigned for Fax Press OK - Try dialing the no., the Fax should ring Try sending Fax or Recieving, it should work.
Also, Turn off the ECM under SETUP - FAX Settings - ECM ( Error correction mode ) - Turn it OFF
Goto to Setup (on the printer) Fax settings Check The ECM(Error correction mode) : It should be off ; DRP(Distictive ring patern): ALL Rings; Rings to answer 2 (dedicated) ; 6 (Answering machine ); There should be no voice mail service activated otherwise you won't be able to recieve fax; Try getting fax it should work;
You need to set the machine up to AutoAnswer as follows per HP:
Receiving faxes automatically
If the Auto Answer option is set to
, the unit automatically answers incoming calls and receives faxes
after the number of rings specified by the Rings to Answer setting.
to turn on the Auto Answer option.
1: Setting the Auto Answer option
1 - Auto Answer button NOTE:
The Auto Answer button is lit when the Auto Answer option is turned on.
again to turn off the Auto Answer option.
I just spoke with customer service live chat.
-press the "Fax Mode" button
-press the menu button
-The Fax menu screen will be displayed
-press down arrow button 5 times until the screen displays "Ringing and Answering."
-press the select button
-the display will show the "Ringing and Answering menu
-press down arrow button 4 times untip "Pick-up On?" is highlighted
-press the right arrow button 2 times until the screen displays "1st ring"
-press the "select" button and now "1st ring" will be set as the default.